Account Manager

City Wide Facility Solutions of St. Louis; St. Louis (MO); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Vehicle allowance

Health insurance

401(k) with match

Disability insurance

Maternity & paternity leave

Company phone & Surface Pro

Chairman's Club award

Career advancement

Job summary

City Wide Facility Solutions St. Louis is seeking an Account Manager / Facility Solutions Manager to retain, manage, and grow a portfolio of commercial clients across the St. Louis market.

This role goes beyond a traditional account manager, as you’ll own full P&L, client satisfaction, and service performance with oversight of contractors and projects. You’ll build trusted partnerships, identify opportunities within existing accounts, and lead facility solutions from pricing through execution.

Qualifications

• Experience in account management or operations within facilities, hospitality, property or client-facing contexts.
• Ability to manage multiple clients, contractors, projects and priorities simultaneously.

Responsibilities

• Own client retention and satisfaction, building relationships clients don’t want to lose.
• Take full P&L ownership for your route including revenue, margins, costs, retention and growth.
• Proactive client communication, facility visits, quality-control inspections, and follow-through.

Skills

Client relationships

P&L management

Vendor management

Project coordination

Problem solving

Job description

$90,000-$135,000+ | Uncapped Earning Potential

City Wide Facility Solutions St. Louis, recognized as a Best Places to Work STL 2025 finalist, is looking for a driven Account Manager / Facility Solutions Manager (FSM) to retain, manage, and grow a portfolio of commercial clients throughout the St. Louis market.

This isn't a traditional Account Manager role.

As an FSM, you are essentially the General Manager of your own book of business. You own client retention, relationships, service performance, contractor management, account growth, and the full P&L of your route.

Retention comes first. Growth follows great service.

Our best FSMs don't sit across the table from their clients as another vendor. They sit on the same side of the table - becoming a trusted partner, go-to solutions provider, project manager, and problem solver for their facility.

What You'll Own

• Client retention and satisfaction - build relationships clients don't want to lose


• Full P&L responsibility for your route, including revenue, margins, costs, retention, and growth


• Proactive client communication, facility visits, quality-control inspections, and follow-through


• Independent contractor, Night Manager, vendor, and service performance


• Problems from identification through resolution - you own the outcome


• Facility projects from pricing and planning through execution and completion


• Additional service opportunities within existing accounts


• Consultative, needs-based selling focused on solving real facility problems


• Exceptional organization, calendar management, documentation, and follow-through

We don't wait for clients to tell us they're unhappy. Successful FSMs know their accounts, communicate proactively, identify issues early, and make sure commitments are kept.

The goal isn't simply to keep an account. It's to build a relationship the client wouldn't want to replace.

Grow Through Great Relationships

This is inside selling, not a hunter role. Your sales opportunities come from the relationships you already manage. Learn the facility, understand the client's challenges, identify needs, and bring solutions.

No unnecessary selling. No pushing services a client doesn't need.

Protect the relationship. Solve the problem. Earn the opportunity to grow.

Who We're Looking For

We're looking for someone who is organized, accountable, resourceful, relationship-driven, and a world-class problem solver.

You should be comfortable managing multiple clients, contractors, projects, and priorities simultaneously. You communicate professionally, aren't afraid of difficult conversations, follow through on commitments, and take ownership when something needs to get done.

Experience in account management, operations, hospitality, property/facility management, customer service, or another client-facing business environment can translate well.

We can teach the industry. Ownership, urgency, organization, and problem solving are much harder to teach.

Buildings Never Sleep

This is primarily a Monday-Friday professional role, but commercial facilities don't operate exclusively from 8:00-5:00.

Occasional early mornings, evenings, after-hours projects, or urgent client needs are part of owning a portfolio. We don't expect you to work around the clock - we do expect you to be there when it matters.

First-Year Earning Potential: $90,000-$135,000+ with uncapped earning potential

• $500 monthly vehicle allowance


• Health insurance - 100% company paid


• 401(k) with 4% employer match


• Short-term & long-term disability - 100% company paid


• Paid maternity & paternity leave


• Company cell phone & Surface Pro


• Chairman's Club award eligibility


• Career advancement opportunities

Why City Wide?

City Wide manages janitorial and more than 20 additional facility services for commercial clients.

Our FSMs are at the center of those relationships - protecting our client base, managing service partners, solving problems, growing accounts, and running profitable portfolios.

If you want to own a business within a business, build client relationships that last, and have your performance directly impact your income and career, we'd like to meet you.

Job Type: Full-time

Location: St. Louis, MO - On-site / Field-Based