Account Manager

accelentertainment; Springfield (IL); On-site; USD 65,000 - 85,000; Full time

Job summary

Accel Entertainment, Inc. is seeking a field-based Account Manager to develop, maintain, and grow relationships with partner bars, restaurants, trucks stops and other venues within a designated territory.

You will serve as the primary point of contact, ensuring top-tier service and guidance to maximize success with Accel's gaming offerings. The role requires 3–5 years of professional experience in account management or outside sales, exceptional communication skills, and willingness to travel

Qualifications

• 3–5 years of professional experience in account management or outside sales.
• Excellent written and verbal communication skills.
• Valid driver's license and ability to travel extensively.
• Minimum age 21 years.

Responsibilities

• Build and maintain strong, long-term relationships with assigned partner establishments to drive retention and revenue.
• Achieve Gross Gaming Revenue objectives and maximize account performance.
• Conduct regular visits to partner locations to engage owners and gather feedback.
• Serve as liaison between partners and Accel, managing communications and satisfaction.
• Analyze performance data to identify trends and opportunities.
• Educate partners on gaming products, promotions, compliance, and best practices.
• Coordinate with internal teams to ensure service levels and resolve issues.
• Collaborate with Marketing to develop on-site materials and promotions.
• Maintain accurate account records and stay informed on products and industry trends.
• Identify and cultivate new business opportunities.
• Travel as needed within territory.

Skills

Account management experience

Outside sales experience

Driving

Travel readiness

Communication skills

Job description

About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company's racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.

Job Description

SUMMARY The primary responsibilities of this position include, but are not limited to, developing, maintaining, and growing strong relationships with partner establishments in their assigned territory, serving as the primary point of contact for accounts, ensuring partners receive the highest level of service, support, and guidance to maximize success with Accel's gaming offering, assisting locations through video gaming applications and overall live video gaming processes, keeping locations updated on gaming industry information, as well as assisting in other areas as needed.

DUTIES AND RESPONSIBILITIES

• Build and maintain strong, long-term relationships with assigned partner establishments to drive retention, increase market share and revenue growth.


• Achieve assigned Gross Gaming Revenue (GGR) objectives, including participation in the sales process and maximize account performance through strategic account management.


• Conduct regular visits to partner locations to engage with location owners, provide support, gather feedback, identify opportunities, and strengthen relationships.


• Serve as the primary liaison between partner establishments and Accel, managing day-to-day communications, issue resolution, and partner satisfaction.


• Analyze account and industry performance data to identify trends, increase gameplay, and provide actionable recommendations that enhance partner performance.


• Educate partners on gaming products, promotional programs, compliance requirements, and industry best practices.


• Ensure optimal service levels by coordinating with internal teams to resolve operational issues and support partner needs.


• Partner with internal stakeholders and revenue team members to drive engagement, support business growth objectives, and identify and cultivate new business opportunities.


• Collaborate with Marketing to develop and implement customized on-site marketing materials and promotional initiatives.


• Maintain accurate account records and performance reporting, stay informed on company products, regulatory requirements, and industry trends, and perform other duties as assigned.

QUALIFICATIONS

• Previous account management and/or outside sales experience a plus


• Excellent Driving Record


• 3-5 years of professional experience


• Strong professional presence


• Ability to adapt, organize and multi-task


• Capability to thrive in a fast-paced environment


• Extensive travel within your assigned region


• Ability to interact with local bar, restaurant, and truck stop owners as well as Commanders of non-profit organizations


• Strong organizational and time management skills.


• Excellent written and verbal communication skills.


• High attention to detail with strong follow-through.


• Valid driver's license is required


• Minimum of 21 years of age

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Calculate figures and amounts

Analyze financial data

Frequently required to travel via vehicle

Frequently required to utilize hand and finger dexterity

Occasionally required to climb, balance, bend, stoop, kneel or crawl

Continually required to talk or hear

Occasionally required to lift/push light weights up to 50

Specific vision abilities required for this job include close vision, distance vision, peripheral, depth, and ability to adjust or focus

Utilize visual acuity to operate equipment, read technical information, and/or use a keyboard

The noise level in the work environment usually is moderate to loud

BENEFITS

• PTO / Wellness Days / Floating Holidays


• Medical / Dental / Vision Insurance


• Life / AD&D / Hospital Indemnity / Critical Illness / Accident Insurance


• STD / LTD


• Legal / ID Theft Insurance


• FSA (Health Care, Dependent Care, Limited Purpose) / HSA


• Traditional and Roth 401(k)

#AEGAMING

The above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities