Account Manager

High Definition Logistics LLC; Southlake (TX); On-site; USD 85,000 - 115,000; Full time

Job summary

High Definition Logistics LLC in Texas seeks an experienced logistics professional to drive freight forwarding implementations and optimize customer accounts. You will work across transportation operations, documentation, and software tools to map requirements and deliver successful deployments.

The role requires 5+ years in logistics, strong communication, and project management skills, with a focus on coordinating multiple accounts and ensuring milestones are met.

Qualifications

• 5+ years of experience in freight forwarding, transportation, logistics, supply chain, or a related industry.
• Experience managing customer accounts or customer implementations.
• Strong understanding of transportation and freight-forwarding operations.
• Experience working with a TMS, transportation software, ERP, or similar operational technology.
• Strong written and verbal communication skills.
• Ability to document business requirements clearly and accurately.
• Strong organizational and project-management skills.
• Ability to manage multiple customer accounts and projects simultaneously.
• Strong problem-solving and analytical abilities.
• Ability to communicate effectively with both technical and non-technical personnel.
• Proficiency with common efficiency tools, Microsoft Office, including Excel, Word, Outlook, and Teams.

Skills

Freight & logistics

Accounts management

TMS / ERP familiarity

Strong communication

Requirements documentation

Project management

Multitasking

Problem solving

Technical communication

MS Office

Tools

TMS

ERP

Job description

• 5+ years of experience in freight forwarding, transportation, logistics, supply chain, or a related industry.
• Experience managing customer accounts or customer implementations.
• Strong understanding of transportation and freight-forwarding operations.
• Experience working with a TMS, transportation software, ERP, or similar operational technology.
• Strong written and verbal communication skills.
• Ability to document business requirements clearly and accurately.
• Strong organizational and project-management skills.
• Ability to manage multiple customer accounts and projects simultaneously.
• Strong problem-solving and analytical abilities.
• Ability to communicate effectively with both technical and non-technical personnel.
• Proficiency with common efficiency tools, Microsoft Office, including Excel, Word, Outlook, and Teams.

Preferred Qualifications

• Previous experience with TMS implementation or system configuration.
• Experience with freight-forwarding software.
• Experience with process mapping and workflow development.
• Project-management experience.
• Customer Focus – Builds strong relationships and understands the customer's business rather than simply responding to individual requests.
• Project Management – Keeps implementations organized, on schedule, and accountable to defined milestones.