Account Manager

1st Choice, LLC; Silver Spring (MD); Hybrid; USD 68,000 - 75,000; Full time

Job summary

A leading staffing and recruiting firm in Silver Spring is seeking an experienced Account Manager to enhance client relationships and drive growth. The role involves serving as the key contact for client accounts, executing upselling strategies, and collaborating with teams to ensure service excellence. Ideal candidates will have over 2 years of experience in account management, a strong sales-driven mindset, and excellent relationship-building skills. A hybrid work model is offered with a competitive salary range of $68,000 to $75,000 annually.

Qualifications

• 2+ years of experience in account management or customer success in government contracting or staffing.
• Proven ability to upsell and expand accounts while maintaining client satisfaction.
• Familiarity with ATS, CRM, and Microsoft Office.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Ensure seamless service delivery and proactively resolve issues.
• Identify and execute upselling and cross-selling opportunities.

Skills

Sales-driven mindset

Relationship-building skills

Organizational skills

Tools

ATS

CRM

Microsoft Office

Job description

Ready to strengthen partnerships and grow business from within?

At 1st Choice, our Account Managers are dedicated to client success and expansion. You’ll serve as the trusted advisor for existing accounts — ensuring service excellence while strategically identifying opportunities to deepen relationships and increase value. By focusing on retention and upselling, you’ll help transform strong partnerships into long‑term growth.

Duties

Client Relationship & Retention

• Serve as the primary point of contact for assigned client accounts, delivering consistent communication and responsive support.
• Ensure seamless service delivery and proactively resolve issues to maintain high client satisfaction.
• Build trust with decision‑makers and stakeholders, positioning 1st Choice as a long‑term strategic partner.

Upselling & Account Growth

• Identify and execute upselling and cross‑selling opportunities within existing accounts to expand service lines and increase revenue.
• Develop tailored account growth strategies that align client needs with 1st Choice’s staffing solutions.
• Collaborate with leadership on renewal negotiations, expansions, and multi‑year agreements.
• Partner with recruiters to ensure talent solutions are aligned with client expectations and future demands.
• Share account insights and market intelligence with the recruiting team to stay ahead of client needs.
• Leverage ATS, CRM, and reporting tools to track account performance and forecast growth opportunities.

What Sets You Apart

• A proactive, sales‑driven mindset with a focus on retention and upselling.
• Strong relationship‑building skills with the ability to earn trust and influence decisions.
• Organizational skills to manage multiple accounts and growth plans simultaneously.

Work Setting

• Hybrid: primarily remote with 30% travel to client sites for relationship‑building and growth planning.

What You Bring

• 2+ years of experience in account management or customer success in government contracting or staffing.
• Proven ability to upsell and expand accounts while maintaining client satisfaction.
• Familiarity with ATS, CRM, and Microsoft Office, with a data‑informed approach to decisions.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management, Sales, and Administrative. Industries: Staffing and Recruiting.

Base pay range

$68,000.00/yr - $75,000.00/yr