Account Manager

EZ Texting; Seattle (WA); Remote; USD 133,000 - 175,000; Full time

Job summary

A leading company in text message marketing is seeking an Account Manager to manage customer relationships and drive revenue growth. This role involves collaborating with sales teams, addressing customer needs, and optimizing product use. The ideal candidate will have a strong background in account management, excellent communication skills, and a customer-centric mindset. Competitive compensation and benefits are offered, including equity and flexible PTO.

Benefits

Comprehensive Healthcare

Stock Options

401k

Flexible PTO

Remote Work Stipends

Qualifications

• 5+ years in a closing role as an AE, CSM, or AM.
• Proven experience in account management or customer success, preferably in SaaS or tech.

Responsibilities

• Build and maintain long-term relationships with customers.
• Identify upsell and cross-sell opportunities to maximize revenue.
• Manage contract renewals and negotiate terms.

Skills

Interpersonal Skills

Communication Skills

Negotiation Skills

Problem-Solving Skills

Strategic Thinking

Education

Bachelor's degree in Business

MBA

Tools

Salesforce

DocuSign

Job description

Join to apply for the Account Manager role at EZ Texting.

EZ Texting is a recognized leader in text message marketing for small and medium-sized businesses and organizations, setting the standard for professional texting. Our messaging solutions enable everyone to easily and effectively reach their mobile audiences.

We believe in empowering our customers, from nonprofits to retailers, to activate their audience engagement superpowers, one text at a time. We’re looking for people like you to join our team! Our employees are our greatest strength, and we are committed to hiring exceptional, values-aligned talent. We have been rated a Top 100 workplace and are dedicated to being a best-in-class remote employer with benefits to match.

We are currently hiring only in CA, NY, TX, MA, WA, GA, PA, FL, TN, and DC. Candidates outside these states are not considered at this time.

Role Overview

As an Account Manager at EZ Texting, you will manage and grow relationships with existing customers, explore new business opportunities, and ensure customer satisfaction, product adoption, and revenue growth within your assigned book of business. You will collaborate with your Sales Manager and VP of Customer Success.

Primary Responsibilities

• Build and maintain long-term relationships with customers, acting as a trusted advisor.
• Identify and address customer needs to prevent churn and promote satisfaction.
• Identify upsell and cross-sell opportunities to maximize revenue.
• Explore new business opportunities within your territory or industry segment.
• Develop a deep understanding of our SaaS products to communicate their value effectively.
• Provide training and guidance to help customers optimize product use.
• Manage contract renewals, negotiate terms, and ensure smooth transitions.
• Maintain accurate records of interactions and sales activities, providing forecasts and reports.
• Relay customer feedback to improve products.
• Work with cross-functional teams to deliver a unified customer experience.
• Stay informed about industry trends and competitors.

Requirements

• Bachelor's degree in Business, Marketing, or a related field (MBA is a plus).
• 5+ years in a closing role as an AE, CSM, or AM.
• Proven experience in account management or customer success, preferably in SaaS or tech.
• Track record of meeting or exceeding revenue and retention goals.
• Excellent interpersonal and communication skills.
• Strong negotiation and problem-solving skills.
• Proficiency in CRM and sales tools (e.g., Salesforce, DocuSign).
• Ability to work independently managing a diverse book of business.
• Results-driven and customer-centric mindset.
• Familiarity with SaaS, cloud computing, or related tech is advantageous.
• Strategic thinking for growth opportunities within accounts.

What We Offer

This role offers potential equity and benefits. Starting compensation varies by location:

• Tier 1 (Bay Area, NYC, SEA): $133,500 - $175,000
• Tier 2 (LA, SD, BOS, ATX, DC, PHI): $128,000 - $169,000
• Tier 3 (DAL, ATL, HOU, NSH, MIA, ALB): $119,000 - $162,000
• Tier 4 (Other): $104,000 - $147,000

Benefits include comprehensive healthcare, stock options, 401k, flexible PTO, remote work stipends, and more.

EZ Texting is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.