Account Manager

Oxford Global Resources; San Jose (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Oxford Global Resources seeks an Account Manager to support business objectives by maintaining client relationships and generating sales of technical consulting services. Responsibilities include developing client relationships, making cold calls, and ensuring quality customer service through effective communication.

The ideal candidate possesses strong analytical skills, excellent communication abilities, and experience with MS Office and applicant tracking systems. A Bachelor's degree in business is preferred.

Qualifications

• Bachelor’s degree in business preferred.
• Strong ability to interface with all levels of the organization.
• Proven knowledge of MS Office products (Word, Excel, Outlook, PowerPoint).
• Creative, outgoing personality with a track record of exceeding goals.

Responsibilities

• Develop sales opportunities by identifying managers at companies.
• Follow up on leads from recruiters and user managers.
• Make cold calls and face-to-face sales visits.
• Develop and maintain client relationships.
• Sell Oxford’s services and gather market data.

Skills

Client relationship management

Excellent verbal and written communications skills

Analytical and problem-solving skills

Ability to multitask

Knowledge of MS Office products

Education

Bachelor’s degree in business

Tools

Applicant tracking systems

Job description

The Account Manager will support Oxford’s business objectives to maintain Oxford as a preeminent source of high-end technical consultants. This position will identify and visit potential and existing clients, sell Oxford’s technical consulting services, generate and negotiate job listings, and ensure quality customer service. The Account Manager will build, effectively communicate and generate production from a valuable database.

Responsibilities

• Develop sales opportunities by identifying managers at companies that utilize technical consultant services
• Follow up on leads from recruiters, consultants and user managers
• Make a high volume of cold calls as well as face to face sales visits to improve the quality and quantity of the database
• Meet or exceed established production goals
• Utilize existing Oxford database and office records; networking; researching print media; and cold calling
• Develop and maintain client relationships and ensure the quality of client manager database information through visits, follow-up calls and correspondence
• Sell Oxford’s services, gather organizational information such as consultant usage trends and exchange market data
• Assist client managers in defining their needs, advise client managers on methods to meet those need, and educate client managers on the Oxford Process
• Identify job openings and qualify listings with potential and existing client managers
• Define and establish the hiring process, negotiate rates, assignment terms, and credit terms with the client managers
• Ensure quality customer service by resolving all issues pertaining to a consultant’s employment
• Administer corrective actions, work in conjunction with recruiters and management, terminate consultants and consult with corporate departments as needed
• Complete visit reports, visit summaries and listing sheets, and maintain Oxford database files in a timely manner
• Ensure the timely completion of Consulting Services Agreements and credit checks
• Attend training meetings to develop sales and recruiting skills, exchange pertinent account information and develop account strategies
• Source new clients with critical skills, contract usage and schedule visits to build client relationships
• Must have the ability to travel regularly to and from client offices
• Improve quality and quantity of visits
• Perform administrative tasks and data entry as needed
• Other duties as assigned

Qualifications

• Bachelor’s degree in business preferred
• Strong ability to interface with all levels of the organization
• Excellent verbal and written communications skills is a must
• Creative, outgoing, energetic person with a demonstrable track record of exceeding goals
• Ability to multitask in a fast-paced environment
• Solid analytical and problem solving skills
• Proven knowledge of MS Office products (Word, Excel, Outlook, PowerPoint)
• Previous experience working with applicant tracking systems
• Ability to maintain regular attendance and work all hours as necessary or required