Account Manager

Profound; San Francisco, New York (CA, NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Profound is seeking an Account Manager to own a portfolio of 40-50 accounts, drive renewal and expansion revenue, and partner with cross‑functional teams to deliver measurable ROI.

You will map customer goals, craft renewal strategies, and lead executive business reviews with stakeholders. This on‑site role is based in NYC, SF, or London, with a base salary range of $90k–$140k plus equity and benefits.

Qualifications

• 3+ years in SaaS account management, renewals or expansion sales.
• Track record of exceeding commercial targets through renewals/upsells.
• Strong consultative selling, discovery, demos & business reviews with senior stakeholders.

Responsibilities

• Own a portfolio of 40–50 accounts and drive renewal/expansion revenue.
• Co‑manage the customer lifecycle from onboarding to renewal with the Engagement Management team.
• Develop deep understanding of customer goals and map them to Profound value.
• Build and manage a renewal pipeline including cross-sells and upsells.
• Lead commercial conversations and executive business reviews for multi‑product renewals.

Skills

SaaS account management

Renewals & upsells

Consultative selling

Negotiation

Stakeholder management

Pipeline discipline

Tools

CRM software

Job description

Profound is the marketing platform for the AI era. As people increasingly turn to ChatGPT, Perplexity, and Gemini to decide what to buy, we give brands the intelligence to see how AI represents them and the Agents to act on it. Today, ~13% of the Fortune 500, plus companies like Ramp, Figma, Chime, Calendly, and DocuSign, use Profound to turn AI Search from a black box into a measurable growth channel.

Backed by Lightspeed, Sequoia, Kleiner Perkins, and Khosla Ventures at a $1B valuation, we're a lean, fast-moving team across NYC, SF, Buenos Aires, and London, shipping at a relentless pace and defining a new category at the biggest shift in marketing in 25 years. If you want to do the best work of your career at the frontier of AI, come build it with us.

As an Account Manager, you'll be at the center of this transformation and drive growth across your customers. You'll partner directly with customer executives and key stakeholders to understand their business goals, address pain points, and ensure Profound is delivering clear, measurable ROI. Working closely with our Engagement Management team, you'll connect platform usage and engagement to real business outcomes, and expand relationships to uncover new opportunities.

What you’ll do

• Own a portfolio of 40 to 50 accounts and be directly responsible for renewal and expansion revenue
• Co‑manage the customer lifecycle with the Engagement Management team from onboarding through renewal, identifying opportunities to deepen adoption and value
• Develop a deep understanding of each customer’s goals, workflows, and organization to position Profound as a must‑have partner
• Build organizational maps of customer deployments to expand relationships and impact
• Build and manage a pipeline of renewals, cross‑sells, and upsells against monthly and quarterly revenue targets
• Lead commercial conversations including executive business reviews and negotiations for multi‑product renewals and upsells
• Forecast with precision using CRM data and pipeline management best practices to ensure transparency and accountability
• Collaborate cross‑functionally with Product, Engineering, and Engagement Managers to deliver a seamless customer experience and surface insights that drive adoption

Who you are

• 3 or more years of SaaS experience in account management, renewals, or expansion sales
• Track record of exceeding commercial targets through renewals and upsells, with quota‑carrying experience preferred
• Strong consultative selling skills and comfort leading discovery, demos, and business reviews with senior stakeholders
• Excellent negotiation and closing skills with the ability to manage complex deals and procurement processes
• High emotional intelligence and communication skills, able to build trust quickly and manage multiple stakeholder relationships
• Highly organized and data‑driven with strong pipeline discipline and attention to detail
• Entrepreneurial mindset, resourceful, proactive, and comfortable owning outcomes in a fast‑paced, high‑growth environment
• High integrity and long‑term orientation, motivated by customer success and sustainable revenue growth

Location

This is an on‑site role based in our NYC, SF, or London office, designed for builders who thrive on speed, iteration, and meaningful impact.

For this role, the expected base salary range is $90,000 to $140,000 before variable compensation. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.

Note: All official communication from Profound will come from a @tryprofound.com email address. If you’re contacted by anyone using a different domain, please disregard and report it as spam.