Account Manager

Jobtailor; Raleigh (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor is seeking an experienced Client Services/Account Manager to own client relationships and serve as the main contact for your accounts. You will lead client calls, present performance and strategy, and maintain organized client documentation across onboarding and ongoing projects.

You will independently manage timelines and priorities across multiple accounts, create and track tasks, and ensure deliverables stay on schedule while keeping internal resources clean and up to date.

Qualifications

• Confident communicator with clients and internal teams.
• Highly organized with strong project management across multiple accounts.
• Demonstrates leadership and ownership.

Responsibilities

• Own client relationships and serve as the main point of contact on your accounts.
• Lead client calls, presenting performance and strategy with confidence.
• Maintain organized client documentation, notes, and project files.
• Manage onboarding processes for new clients and projects.
• Independently manage timelines, deliverables, and priorities across multiple accounts.
• Create, assign, and track tasks to keep deliverables on schedule.
• Keep shared folders, client files, and internal resources clean and up to date.
• Proofread internal and client-facing documents with a sharp eye for detail.
• Review automations, websites, and workflows to ensure quality and flag issues.
• Oversee performance on multiple platforms.
• Build and deliver client-facing reporting and performance documentation.
• Maintain internal hubs and system documentation.
• Identify opportunities to expand or upsell services within existing accounts.
• Support the sales process on new accounts when needed, from pitch support to onboarding

Skills

Account management

Client relations

Project management

Leadership

Communication

Sales support

Detail oriented

Education

Bachelor's degree (Marketing/Business/Communications)

Tools

ClickUp

Google Drive

Job description

Responsibilities

• Own client relationships and serve as the main point of contact on your accounts
• Lead client calls, presenting performance and strategy with confidence
• Maintain organized client documentation, notes, and project files
• Manage onboarding processes for new clients and projects
• Independently manage timelines, deliverables, and priorities across multiple accounts
• Create, assign, and track tasks to keep deliverables on schedule
• Keep shared folders, client files, and internal resources clean and up to date
• Proofread internal and client-facing documents with a sharp eye for detail
• Review automations, websites, and workflows to ensure quality and flag issues
• Oversee performance on multiple platforms
• Build and deliver client-facing reporting and performance documentation
• Maintain internal hubs and system documentation
• Identify opportunities to expand or upsell services within existing accounts
• Support the sales process on new accounts when needed, from pitch support to onboarding

Requirements

• Confident communicator, both with clients and internally
• Highly organized with strong project management skills across multiple accounts
• Demonstrates leadership: takes ownership, follows through, doesn't wait to be told what to do next
• Solution-first problem solver
• Comfortable contributing to sales conversations or helping close new business when needed
• Flexible and adaptable — agency work is fast-moving and no two days are the same
• Strong attention to detail and pride in delivering quality work
• Comfortable with Google Drive, email, and basic digital tools
• Relevant Bachelor's Degree (Marketing, Business, Communications, etc.)

Preferred Qualifications

• Experience in SEO/AI, PPC/Paid Ads, Web and/or home improvement/home services Industry knowledge
• Experience with ClickUp or similar project management tools
• Knowledge of or experience in the home improvement industry
• 2 years of experience