Account Manager

transperfect; Princeton (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

TransPerfect seeks an Account Manager to develop new business relationships and serve as the first level of support for clients.

The role involves researching prospective clients, creating data-driven prospect spreadsheets, and generating daily mailings. You will cold-call and negotiate rates, educate clients about processes, and liaise with production to ensure quality delivery.

Qualifications

• Bachelor's degree required.
• Excellent English communication (written and verbal).
• Proven sales life cycle experience – lead generation through business closing.
• Proven track record in achieving sales targets.
• Excellent problem-solving and analytical skills.
• Strong interpersonal skills.
• Effective time management skills.

Responsibilities

• Research prospective clients through strategies including internet research, trade show lists, referrals, yellow pages and directories.
• Create accurate spreadsheets of prospective client data (names, titles, phone numbers, addresses, etc.).
• Generate daily mailings to prospective clients using updated spreadsheets.
• Cold call prospective clients.
• Improve current new business development strategy through creative problem solving.
• Negotiate rates and deadlines with clients.
• Educate clients about the translation process, rates and turnaround time.
• Coordinate with production to ensure high-quality delivery and attention to detail.
• Follow up with clients to ensure satisfaction with delivery, quality and service.
• Research industries TransPerfect markets to stay informed about industry leaders and events.
• Perform other special projects or duties as required.

Skills

English communication

Sales lifecycle

Sales targets

Problem-solving

Analytical skills

Interpersonal skills

Time management

Education

Bachelor's degree

Job description

Who We Are:

TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution.

What You Will Be Doing:

The position of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.

Responsibilities:

• Research prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigation

• Create accurate spreadsheets of prospective client data including names, titles, phone numbers, addresses and various other information

• Generate daily mailings to prospective clients using updated and accurate spreadsheets

• Cold call prospective clients

• Creatively problem solve to improve current new business development strategy

• Negotiate rates and deadlines with prospective and current clients

• Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time and competitors’ information

• Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product

• Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service

• Research and understand all industries that TransPerfect markets to, including industry leaders, current events, and any other pertinent data

• Perform other special projects or duties when required

Who We Are Looking For:

• Your experience includes:

• Minimum Bachelor’s degree

• Excellent English communication (written and verbal) skills

• Proven sales life cycle experience - lead generation through business closing

• Proven track record in achieving sales targets

• Excellent problem-solving and analytical skills

• Strong interpersonal skills

• Effective time management skills