Account Manager

Wallace Finance; Dyersburg (TN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid holidays and vacation

Monthly bonus opportunities

Job summary

Wallace Finance, based in Tennessee, is seeking an Account Manager who delivers friendly, proactive customer service and reliable loan support.

You will handle loan applications, process payments, nurture customer relationships, and coordinate with management to keep branch standards high. Some travel may be required.

This full-time role offers bonus opportunities, a team environment, and growth potential within a multi-state network.

Qualifications

• Demonstrated customer service excellence.
• Experience managing customer relationships and accounts.
• Ability to support sales processes and payments.

Responsibilities

• Provide quick and friendly customer service in person or by phone.
• Prepare loan documents and manage the application process.
• Create and maintain positive customer relationships and monitor loan status.
• Contact customers about overdue payments and help them get back on track.
• Collaborate with management to maintain branch operating standards and growth.

Skills

Customer service

Account management

Sales experience

Job description

Do you want to start a career with opportunities for growth and advancement, not just a sales or retail job? Do you love working with people and providing positive customer service and sales experiences? If so, we're looking for you!

Wallace Finance is looking for a friendly and outgoing Account Manager who can provide outstanding customer service!

Wallace Management Company manages small loan companies with over 125 branches in 7 states- and growing!. We have been in the small consumer loan business since 1980.

Why Wallace Finance?

• Competitive, Low-cost employee health, dental, vision, and life insurance for full time Team Members
• 401(k) plan including company match
• Paid holidays and vacation time
• Monthly bonus opportunities

Account Manager Role Responsibilities Include

• Providing quick and friendly customer service either in person or over the phone to assist with questions, or taking and posting loan payments
• Preparing loan documents and managing the application process
• Creating and maintaining positive customer relationships and keeping in contact with our customers regarding their loan status
• Contacting customers to help them get back on track if they have overdue payments
• Partnering with Management to maintain branch operating standards and grow the business

This position may require occasional travel.