Account Manager

Glm Logistics Inc; Plano (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

GLM Management in Plano, TX seeks an Account Manager to grow existing relationships and develop new business opportunities within waste and recycling services. You will manage all aspects of assigned accounts, coordinate with GLM's network of vendors, upsell services, and ensure customer satisfaction through proactive communication and problem-solving.

The role emphasizes service-oriented and sales-driven work, with targets for retention, expansion, and new accounts across local, regional, and

Qualifications

• Experience in account management, business development, outside/inside sales, or customer service is preferred.
• Ability to manage multiple accounts and coordinate with vendors and service providers.
• Strong communication, negotiation, and problem-solving skills.

Responsibilities

• Manage all aspects of assigned customer accounts and serve as the primary point of contact for clients.
• Build strong, long-term customer relationships through regular communication and exceptional service.
• Review accounts to identify upsell opportunities across locations, services, and equipment needs.
• Actively pursue and develop new business, including prospecting, presenting services, and closing new accounts.
• Coordinate waste and recycling services with GLM's network of vendors and service providers.
• Assist customers with new service setups, changes, pickups, relocations, and other account requirements.
• Monitor accounts to ensure services are performed properly and resolve issues quickly and professionally.
• Evaluate service levels and recommend changes to improve efficiency and reduce costs.
• Work with vendors to obtain pricing, coordinate service, and resolve billing issues.
• Review activity, pricing, invoices, and service details for accuracy.
• Maintain accurate customer records and sales activity documentation.
• Identify opportunities for recycling, waste reduction, and cost savings.
• Collaborate with customer service, operations, accounting, vendors, and management to ensure high customer satisfaction.
• Maintain ongoing communication with customers and address potential problems before they arise.
• Meet goals for customer retention, account growth, upselling, and new business sales.

Skills

Account management

Business development

Sales

Customer service

Communication

Negotiation

Organization

Problem-solving

Follow-up

Job description

GLM Management is seeking an Account Manager professional to manage and grow existing customer relationships while actively developing new business opportunities.

GLM provides comprehensive waste and recycling management solutions for local, regional, and national customers. We work with a network of service providers to coordinate waste and recycling services, control costs, right-size service levels, improve recycling programs, and provide our customers with a single point of contact for their waste and recycling needs.

Key Responsibilities

• Manage all aspects of assigned customer accounts and serve as the primary point of contact for clients.
• Build strong, long-term customer relationships through regular communication, follow-up, and exceptional service.
• Review existing customer accounts to identify opportunities to upsell and expand services, including additional locations, waste services, recycling programs, equipment needs, and other GLM solutions.
• Actively pursue and develop new business, including prospecting, qualifying opportunities, presenting GLM services, preparing proposals, and closing new accounts.
• Coordinate waste and recycling services with GLM's network of vendors and service providers.
• Assist customers with new service setups, service changes, additional pickups, equipment needs, relocations, and other account requirements.
• Monitor accounts to ensure services are being performed properly and resolve service issues quickly and professionally.
• Evaluate service levels and recommend changes or right-sizing opportunities that improve efficiency and reduce customer costs.
• Work with vendors to obtain pricing, coordinate service, and resolve operational or billing issues.
• Review account activity, pricing, invoices, and service information for accuracy.
• Maintain accurate customer records, pricing, service details, sales activity, and account documentation.
• Identify opportunities for recycling, waste reduction, cost savings, and improved operational efficiency.
• Work closely with GLM's customer service, operations, accounting, vendors, and management teams to ensure a high level of customer satisfaction.
• Maintain ongoing communication with customers and proactively address potential problems before they become service issues.
• Meet established goals for customer retention, account growth, upselling, and new business sales.

Qualifications

• Experience in account management, business development, outside/inside sales, customer service, or a related position preferred.
• Strong sales ability with the confidence to develop new business as well as grow established accounts.
• Excellent communication, organization, follow-up, and problem-solving skills.
• Ability to manage multiple customer accounts, locations, vendors, and service requests simultaneously.
• Comfortable negotiating pricing, discussing service options, and presenting solutions to customers.
• Strong attention to detail and ability to maintain accurate account and service information.
• Ability to work independently while also collaborating with multiple departments and outside service providers.
• Waste, recycling, environmental services, facilities management, or related industry experience is helpful but not required.

The successful candidate will be both service-oriented and sales-driven — someone who can take ownership of customer accounts, solve problems, develop trusted client relationships, identify opportunities for additional services, and bring new customers to GLM.