Account Manager

LMK Recruiting Solutions; Philadelphia (Philadelphia County); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) with company match

Paid Time Off

Job summary

Our Client, a fast-paced B2B services provider, seeks an Account Manager to protect existing revenue, expand share of wallet, and reactivate dormant relationships across a SMB/MMS portfolio.

You will manage hundreds of decision-makers, handle urgent quotes, resolve escalations, and drive quarterly business reviews. This role demands proactive outreach and end-to-end ownership in a hybrid work environment.

Qualifications

• 3+ years in B2B account management or related roles.
• Proven track record of retaining revenue and expanding spend.
• Working knowledge of enterprise mobile devices and device management options.
• CRM/operations discipline with high-volume workflows.

Responsibilities

• Own, retain, and grow an assigned SMB/MM account portfolio.
• Cross-sell and upsell value-added services on standard hardware inquiries.
• Proactively reach out to inactive accounts to identify pain points and drive revenue recovery.
• Maintain rigorous CRM discipline (HubSpot or Salesforce) and log all touchpoints.
• Serve as the single point of contact for escalations, coordinating across teams.

Skills

Account management

CRM proficiency

Portfolio growth

High-volume coordination

Tools

HubSpot

Salesforce

Job description

Full-Time | Hybrid / Remote | Mid-Level B2B Account Management & Growth

Compensation: Base: $60-70K, Total OTE: $80-100K

3 Key Drivers for Success in This Role

You sell comprehensive business outcomes, not just standalone devices. You ask deep probing questions to uncover underlying client needs, turning basic hardware requests into broader service opportunities—including staging, device management (MDM), and ongoing support. You compare product options, articulate business ROI, and verify technical requirements rather than bluffing.

High-Volume Relationship Management:

You can systematically organize and manage hundreds of client contacts, open quotes, and active requests inside HubSpot. You prioritize urgent client escalations without sacrificing planned, proactive account outreach. You rely on disciplined system hygiene—your inbox is never your primary workflow manager.

Rapid Communication & End-to-End Ownership:

You acknowledge high-priority client requests almost immediately, set realistic timelines, and deliver proactive updates before the customer has to ask. When operational friction occurs, you remain calm with frustrated contacts and relentlessly push internal teams toward resolution. Another department executing the work does not relieve you of your responsibility to follow through.

About the Role

As an Account Manager for Our Client, your primary mission is to protect existing account revenue, expand account share of wallet, and reactivate dormant customer relationships. Our Client supplies business devices alongside end-to-end services needed to configure, deploy, manage, and support them throughout their lifecycle.

This is a fast-paced, high-touch role. You will manage competing priorities across hundreds of decision-makers, handle urgent quotes, resolve service escalations, and lead regular quarterly business reviews. Additionally, you will actively prospect into a targeted list of 50+ inactive accounts (no purchases in 60+ days) to re-engage and reopen buying channels.

This is not passive relationship management or transactional order-taking. You are directly accountable for revenue and gross profit growth, account retention, reactivating cold accounts, and maintaining top-tier customer satisfaction.

Key Responsibilities

• Own, retain, and grow an assigned portfolio of small and midsize business (SMB/MM) accounts.
• Cross-sell and upsell value-added services (kitting, imaging, managed mobility, support) on standard hardware inquiries.
• Proactively reach out to inactive accounts to identify new operational pain points and drive revenue recovery.
• Maintain rigorous CRM discipline (HubSpot), logging all contact touchpoints, deal pipelines, quotes, and follow-up tasks.
• Serve as the single point of contact for client escalations, coordinating across technical, warehouse, and support teams to resolve issues rapidly.

Qualifications & Experience Needed

• 3+ Years of Relevant Experience: Proven background in B2B account management, inside sales, customer success, or relationship management directly owning existing business accounts.
• Track Record of Portfolio Growth: Demonstrable history of retaining revenue, expanding existing account spend, and successfully re-engaging inactive accounts. Candidates should be prepared to share specific metrics and personal contributions.
• Technology & Solutions Aptitude: Working knowledge of enterprise mobile devices, tablets, laptops, cellular routers, and device management options. Must be able to share a concrete example of successfully expanding a basic hardware query into a broader services deal.
• CRM & Operations Discipline: Extensive hands-on experience using CRMs (HubSpot or Salesforce) to manage high volume, alongside a track record of cross-departmental problem resolution.
• Industry Preference: Background in telecom, mobility, managed services, SaaS, IT hardware/lifecycle services, or logistics is strongly preferred.

- Total OTE: $80,000 - 100,000k

- Benefits: Health, Dental & Vision Insurance; 401(k) with company match; Paid Time Off

- Environment: Entrepreneurial, high-growth culture with clear career advancement paths.