Commercial Account Manager

Cloud Software Group, LLC; Town of Florida (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Cloud Software Group is seeking a Renewal Specialist to own the end-to-end renewal process for a portfolio of commercial accounts. You will lead negotiations to minimize churn, protect margins, and secure multi-year contracts while partnering with Customer Success, Field Sales and Product to communicate value and resolve blockers.

You will forecast renewal metrics, maintain pipeline hygiene in the CRM, drive product adoption, and consistently meet quarterly and annual quotas through proactive

Qualifications

• Experience in B2B renewals or SaaS renewal management.
• Proven negotiation skills for pricing, terms & contract structures.
• Strong verbal and written communication with mid-level and executive stakeholders.
• Ability to forecast renewals and manage CRM-based pipeline.

Responsibilities

• Own end-to-end renewal lifecycle for a portfolio of commercial accounts.
• Lead renewal negotiations to minimize churn and protect margins.
• Accurately forecast renewal metrics and maintain forecast hygiene in CRM.
• Collaborate with Customer Success, Field Sales and Product to remove blockers and show value.
• Drive software adoption and identify early indicators of risk.
• Meet or exceed quarterly and annual sales quotas.

Skills

Renewals SaaS

Negotiation

Communication

Forecasting

Tools

CRM

CPQ

Microsoft Office

Job description

Key Responsibilities

• Manage the Renewal Lifecycle: Own and execute the end-to-end renewal process for a dedicated portfolio of commercial accounts.
• Negotiation & Strategy: Lead renewal negotiations to minimize churn, maintain margin integrity, and secure multi-year contract agreements.
• Forecasting & Pipeline: Accurately forecast renewal metrics, maintain forecast hygiene, and manage your pipeline within Cloud Software Group's CRM.
• Cross-Functional Collaboration: Partner with Customer Success, Field Sales, and Product teams to remove obstacles, communicate value, and address customer needs.
• Drive Adoption: Proactively engage with customers to drive software adoption and identify early indicators of risk.
• Consistently achieve or exceed quarterly and annual sales quotas.

Qualifications & Requirements

• Experience: 2 to 5 years of B2B renewals, inside sales, or account management experience, ideally in the SaaS or enterprise software space.
• Negotiation Skills: Proven track record of successfully negotiating pricing, terms, and contract structures.
• Technical Aptitude: High proficiency with CRM and quoting tools (e.g., CPQ) and Microsoft Office.
• Communication: Exceptional verbal and written communication skills with the ability to confidently present value propositions to mid-level and executive stakeholders.

Why Join Cloud Software Group?

Cloud Software Group offers competitive compensation packages (base + commission), comprehensive health benefits, and robust professional development opportunities. You will join a dynamic, customer-obsessed culture that empowers individuals to grow their careers while delivering mission-critical solutions.

About Us:

Cloud Software Group is one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done - from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination.

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.