Account Manager

[cognition]; Orlando (FL); On-site; USD 68,000 - 78,000; Full time

Job summary

A leading company in advertising technology is seeking an Account Manager to independently manage a diverse portfolio of accounts, driving client satisfaction and growth. The ideal candidate will have a strong background in account management and excellent interpersonal skills, ensuring a seamless client experience and identifying growth opportunities.

Qualifications

• 2–4 years of experience in account management, customer success, or client services.
• Proven ability to manage multiple accounts and meet deadlines with minimal supervision.
• Willingness to travel up to 25% based on client needs.

Responsibilities

• Own day-to-day account management for a portfolio of clients.
• Build and maintain strong relationships with client stakeholders.
• Identify upsell opportunities based on client needs.

Skills

Interpersonal skills

Communication skills

Client satisfaction

Account management

Education

Bachelor’s degree in business, marketing, communications, or a related field

Tools

CRM tools (Salesforce, Hubspot)

Microsoft Office suite

Job description

Get AI-powered advice on this job and more exclusive features.

At Cognition Digital we develop advertising technology to unleash the power of the full suite of solutions available through Amazon Advertising. Our mission is to create a simple interface to allow novice users to deploy advertising campaigns that they never before dreamed were possible. We facilitate omni-channel media (display, streaming video, and audio) ad placement, dynamic creative offerings (DCO), and create a unique ability to measure the return on ad spend for our clientele.

Job Description:

As an Account Manager at Cognition, you will independently manage a diverse portfolio of accounts, driving adoption, satisfaction, and measurable client outcomes. You’ll play a key role in the post-sales experience, acting as a strategic partner to your clients and a collaborative connector across internal teams. This role is ideal for someone with a strong foundation in account management who is ready to own client relationships and contribute to scalable account growth.

Key Responsibilities:

• Own day-to-day account management for a defined portfolio of clients, developing a deep understanding of their goals, challenges, and use of Cognition’s platform.
• Build and maintain strong relationships with client stakeholders through responsive support, regular business reviews, and proactive performance recommendations.
• Collaborate cross-functionally with sales, operations, product, and analytics teams to deliver on client objectives and ensure a seamless client experience.
• Identify upsell opportunities based on client needs and usage patterns, partnering with sales to execute expansion strategies.
• Act as a trusted advisor, offering strategic insights and guidance to help clients optimize their campaigns and get the most out of Cognition’s solutions.
• Monitor campaign and platform performance, escalating issues as needed and driving resolution through the appropriate channels.
• Support internal process improvement by sharing client insights, feedback, and emerging needs.
• Maintain accurate account records, including status updates, meeting notes, and deliverables in CRM and project tracking tools.
• Stay informed about industry trends and competitive offerings to effectively position Cognition’s products and services, driving further growth opportunities.

Qualifications:

• Bachelor’s degree in business, marketing, communications, or a related field.
• 2–4 years of experience in account management, customer success, or client services, preferably in a digital media, advertising, or technology environment.
• Excellent interpersonal and communication skills, with a customer-first mindset.
• Proven ability to manage multiple accounts and meet deadlines with minimal supervision.
• Results-oriented, with a focus on client satisfaction, retention, and growth.
• Working knowledge of CRM tools (e.g., Salesforce, Hubspot) and proficiency in Microsoft Office suite; familiarity with advertising platforms and performance metrics a plus.
• Willingness to travel up to 25% based on client needs

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Advertising Services

Referrals increase your chances of interviewing at [cognition] by 2x

Get notified about new Account Manager jobs in Florida, United States.

Account Manager (OTE $120,000/year USD), CXT Software

Strategic Accounts Manager, Pro-Dealer Accounts

Account Manager - Food Industry/Bakeries (Mid-West Region/Remote)

Florida, United States $68,000.00-$78,000.00 4 days ago

Miami, FL $81,000.00-$101,000.00 5 days ago

Strategic Account Manager - Remote ( Pharma as a client ) - Remote

Tampa, FL $79,000.00-$131,500.00 1 week ago

Regional Sales Manager for Specifications

Boca Raton, FL $55,000.00-$65,000.00 1 month ago

Rare Disease Account Manager - Miami, FL

Account Manager, Surfactants - Southeast

Florida, United States $150,000.00-$150,000.00 1 week ago

REMOTE Regional Account Manager - Skilled Trades Staffing

Outside Sales Account Manager - Industrial Automation Products and Solutions

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.