Strategic Account Manager - Remote ( Pharma as a client ) - Remote

AssistRx; Orlando (FL); Remote; USD 70,000 - 100,000; Full time

Job summary

AssistRx is seeking a Strategic Account Manager to cultivate relationships with pharmaceutical partners. This role focuses on ensuring clients maximize value from services. Responsibilities include strategic partnership development, client relationship management, and presenting innovative solutions. Ideal candidates will have a Bachelor's degree and experience in the pharmaceutical sector.

Benefits

Supportive, fast-paced environment

Matching 401(k) with immediate vesting

Medical, dental, vision, life, and disability insurance

Competitive pay structure

Qualifications

• Minimum three years in customer support or sales roles.
• Experience in the pharmaceutical industry, especially with Pharmaceutical Brand Teams.
• Project Management or HUB Operations experience is a plus.

Responsibilities

• Form strategic partnerships with clients by understanding their goals.
• Present new ideas and innovations to clients to upsell products.
• Manage delivery of services to ensure high client satisfaction.

Skills

Effective verbal and written communication skills

Good listening and comprehension skills

Ability to define problems and draw conclusions

Technical skills

Education

Bachelor's degree or equivalent experience

Job description

Strategic Account Manager - Remote (Pharma as a client)

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The Senior Account Manager cultivates and maintains AssistRx's relationships with pharmaceutical manufacturing partners. In this role, you'll work with pharmaceutical executives (Associate Director and above) to ensure they receive maximum value from iAssist's features and services. The Pharmaceutical Account Manager presents new ideas and innovations to clients, upselling and enhancing their products, acting as the liaison between Pharmaceutical Brand Teams and all key AssistRx stakeholders.

Responsibilities

• Form strategic partnerships with clients by understanding their business goals, technical challenges, and infrastructure to ensure an outstanding customer experience.
• Establish and maintain a role as an advisor to clients and colleagues.
• Present new ideas and innovations to clients to upsell and enhance their products and services.
• Research high-level solutions for clients.
• Develop relationships with clients through regular meetings and conference calls to review service quality and ensure they benefit from iAssist's features.
• Collaborate with Client Services to resolve complex support issues effectively.
• Manage the delivery of services to achieve high client satisfaction and trust.
• Determine effective problem resolution methods using internal resources when necessary.
• Serve as the primary point of contact for sales and service.
• Participate in client quarterly reviews, annual Plan Of Action meetings, and other travel as needed.
• Plan milestones and track progress.
• Keep others informed by presenting relevant information clearly.

Requirements

• Effective verbal and written communication skills.
• Good listening and comprehension skills.
• Ability to define problems, collect data, and draw valid conclusions.
• Bachelor's degree or equivalent experience.
• Minimum three years in customer support or sales roles.
• Experience working in the pharmaceutical industry, especially with Pharmaceutical Brand Teams.
• Project Management, HUB Operations, or Specialty Pharmacy Operations/Account Management experience is a plus.
• Technical skills are essential.

Benefits

• Supportive, fast-paced environment.
• Competitive pay structure.
• Matching 401(k) with immediate vesting.
• Medical, dental, vision, life, and short-term disability insurance.

AssistRx is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex, or other protected categories. Employment is conditional upon a successful background check. Sponsorship and work authorization are not available for this position. Unsolicited resumes from search firms or vendors will be considered property of AssistRx, with no fee paid in case of hire.