Strategic Account Manager - Remote ( Pharma as a client ) - Remote

AssistRx; Orlando (FL); Remote; USD 75,000 - 120,000; Full time

Job summary

A leading company in the pharmaceutical solutions sector is seeking a Senior Account Manager to manage and cultivate relationships with pharmaceutical manufacturing partners. The role requires building trust with high-level executives, presenting innovative ideas, and ensuring clients maximize the value of available services. Ideal candidates will have a Bachelor's degree and experience in customer support, with additional preference for those familiar with the pharmaceutical industry.

Benefits

Supportive, fast-paced environment

Competitive pay structure

Matching 401(k) with immediate vesting

Medical, dental, vision, life, and short-term disability insurance

Qualifications

• Minimum three years of experience in customer support and/or sales roles.
• Experience working in the pharmaceutical industry, especially with Pharmaceutical Brand Teams.
• Project Management or Account Management experience is strongly desired.

Responsibilities

• Develop strategic partnerships with clients by understanding their business goals.
• Collaborate with Client Services to resolve complex support issues effectively.
• Serve as the primary point of contact for sales and service.

Skills

Customer Support

Sales

Technical Skills

Relationship Management

Education

Bachelor's degree

Job description

The Senior Account Manager cultivates and maintains AssistRx’s relationships with our pharmaceutical manufacturing partners. In this role, you'll work with pharmaceutical executives (Associate Director and above) daily to ensure they receive maximum value from iAssist’s features and services. The Pharmaceutical Account Manager presents new ideas and innovations to clients, upselling and enhancing their products, and acts as the liaison between Pharmaceutical Brand Teams and all key AssistRx stakeholders.

Responsibilities

1. Develop strategic partnerships with clients by understanding their business goals, technical challenges, and infrastructure to ensure an outstanding customer experience.
2. Establish and maintain a role as an advisor to clients and colleagues.
3. Present new ideas and innovations to clients to upsell and enhance their products and services.
4. Research high-level solutions for clients.
5. Build and nurture relationships with clients through regular meetings and conference calls to review service quality and ensure they are maximizing iAssist’s features and benefits.
6. Collaborate with Client Services to resolve complex support issues effectively.
7. Manage the delivery of services to achieve high client satisfaction and trust.
8. Determine effective problem resolution methods utilizing internal resources when necessary.
9. Serve as the primary point of contact for sales and service.
10. Participate in client quarterly reviews, annual Plan Of Action meetings, and other travel as needed.
11. Plan milestones and track progress.
12. Present information clearly to keep all stakeholders adequately informed.

Qualifications

1. Bachelor's degree from a four-year college or university or equivalent experience.
2. Minimum three years of experience in customer support and/or sales roles.
3. Experience working in the pharmaceutical industry, especially with Pharmaceutical Brand Teams.
4. Project Management, HUB Operations, or Specialty Pharmacy Operations/Account Management experience is strongly desired.
5. Technical skills are required.

Benefits

• Supportive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, and short-term disability insurance

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history, genetic information, political affiliation, military service, or other protected categories under law.

Employment is conditional upon successful completion of a pre-employment background check.

All hires must verify identity and work eligibility in the U.S. and complete employment verification forms. Sponsorship and work authorization are not available for this position.

AssistRx does not accept unsolicited resumes from search firms or vendors; unsolicited resumes will be considered property of AssistRx, and no fee will be paid in the event of hire.