Account Manager

Diverse CTI; Oklahoma City (OK); On-site; USD 50,000 - 70,000; Full time

Job summary

Diverse CTI, an Oklahoma-based technology company, seeks an Account Manager to bridge customers and our internal team. You will learn our products, stay ahead of details, and help prevent items from falling through the cracks.

You’ll coordinate quotes, projects, reports, and meetings while supporting service and sales. If you enjoy helping people, solving problems, and thriving in a team that expects excellence, this role could be for you.

Qualifications

• Knowledge is power, and the more you know… well, the more you know.
• You should probably write that down. It’s deep.
• Seriously though, you don’t need to walk in knowing everything about managed IT, cybersecurity, cloud technology, or business phone systems. We can teach you.
• But you DO need to be comfortable with technology and curious enough to learn more about it.
• Extremely organized
• Detail-oriented
• Comfortable talking with customers on the phone and in person
• Good at following through
• Able to juggle multiple priorities without losing track of things
• Comfortable using Word, Excel, email, CRM systems, and other business software
• Willing to ask questions when you don’t know something
• Able to communicate professionally while still being a real person
• Someone who takes ownership instead of waiting to be told what to do next
• If you have zero interest in technology, hate talking to people, or need someone constantly reminding you what needs to be done, this probably isn’t the job for you.

Responsibilities

• BE A CUSTOMER SERVICE ROCK STAR
• Build and maintain strong relationships with existing customers
• Serve as a consistent point of contact for assigned accounts
• Prepare quotes and proposals
• Keep customer and account information accurate and up to date
• Coordinate and help manage customer projects
• Prepare reports and account information
• Schedule and participate in customer meetings
• Follow up on open items and make sure things actually get completed
• Create service quotes for equipment, internet, phone systems, and other technology solutions
• Work closely with our Service and Sales Teams
• Help identify customer needs and opportunities for improvement
• Assist with account reviews and technology planning
• Communicate technical information in a way normal humans can understand
• BE A CUSTOMER SERVICE ROCK STAR
• Yes, we listed it twice.
• It’s that important.

Skills

Customer service

Relationship building

Communication

Organization

CRM systems

Multi-tasking

Tools

Microsoft Word

Microsoft Excel

Phone systems

Project coordination tools

Job description

Do you love being the person who gets things handled?

Are you great with people, especially people who may not understand technology and just want someone who can explain things without making them feel like they need an IT degree?

Do you enjoy technology, solving problems, being organized, and building relationships?

If you answered yes, keep reading.

Diverse CTI is an Oklahoma-based technology company that has been helping businesses with IT and business communications since 1984. We’re a small team, we work hard, we have fun, and we take care of our customers. We take this all VERY seriously.

We can teach you our systems, services, processes, and technology.

What we can't teach is showing up on time, taking ownership, paying attention to details, communicating well, following through, and genuinely caring about doing a great job.

If that sounds like you, we should probably talk.

What Does an Account Manager Do Here?

This is a unique role because you become an important connection between our customers and our internal team.

You will, however, learn the products and services we offer so you can recognize when a customer may need something, whether that’s a technology upgrade, new equipment, additional services, a project, or simply some help figuring out what comes next.

Your job is to know your accounts, communicate with customers, stay ahead of details, and help make sure things don’t fall through the cracks.

Some days you’ll be preparing quotes. Other days you’ll be coordinating a project, updating account information, reviewing services, scheduling meetings, helping prepare customer reports, or working with our technical team to get something handled.

And yes, sometimes you’ll help coordinate a lunch or customer meeting.

Basically, you’re the person who helps keep the customer relationship moving in the right direction.

What You’ll Be Responsible For

• BE A CUSTOMER SERVICE ROCK STAR
• Build and maintain strong relationships with existing customers
• Serve as a consistent point of contact for assigned accounts
• Prepare quotes and proposals
• Keep customer and account information accurate and up to date
• Coordinate and help manage customer projects
• Prepare reports and account information
• Schedule and participate in customer meetings
• Follow up on open items and make sure things actually get completed
• Create service quotes for equipment, internet, phone systems, and other technology solutions
• Work closely with our Service and Sales Teams
• Help identify customer needs and opportunities for improvement
• Assist with account reviews and technology planning
• Communicate technical information in a way normal humans can understand
• BE A CUSTOMER SERVICE ROCK STAR

Yes, we listed it twice.

It’s that important.

Who We’re Looking For

Knowledge is power, and the more you know… well, the more you know.

You should probably write that down. It’s deep.

Seriously though, you don’t need to walk in knowing everything about managed IT, cybersecurity, cloud technology, or business phone systems. We can teach you.

But you DO need to be comfortable with technology and curious enough to learn more about it.

You should also be:

• Extremely organized
• Detail-oriented
• Comfortable talking with customers on the phone and in person
• Good at following through
• Able to juggle multiple priorities without losing track of things
• Comfortable using Word, Excel, email, CRM systems, and other business software
• Willing to ask questions when you don’t know something
• Able to communicate professionally while still being a real person
• Someone who takes ownership instead of waiting to be told what to do next

If you have zero interest in technology, hate talking to people, or need someone constantly reminding you what needs to be done, this probably isn’t the job for you.

But if you like helping people, solving problems, learning new things, and being part of a team that expects a lot from each other, you might fit right in.