ACCOUNT MANAGER

R2o; Kentucky; On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

The Magic Factor

Independence

Professional Growth

Job summary

R2o is seeking an Account Manager who will act as the customer advocate, manage relationships, and drive successful outcomes. You’ll negotiate to protect the business while keeping customers engaged and satisfied.

You’ll own customer lists, conduct proactive outreach, and ensure accurate records and timely payments. This role combines in-store and field activities with a focus on customer success and growth.

Qualifications

• Primary point of contact for active customers.
• Able to negotiate creatively to keep gear while protecting the business.
• Proficient with CRM and POS systems used in stores.

Responsibilities

• Be the main point of contact for active customers and know their stories.
• Negotiate to find win-win solutions when accounts fall behind.
• Maintain high energy and consistent, clear messaging in every interaction.
• Own specific customer lists, follow up on returns and re-engage lost customers.
• Keep communications personal, not generic; avoid mass texting.
• Look for ways to add value during every conversation (new agreements).
• Represent the brand in the field during visits or checks.
• Maintain razor-sharp customer records and precise payment processing.

Skills

Relationship management

Negotiation

Customer focus

Energy & positivity

Communication

Problem solving

Tech-savvy

Tools

CRM software

POS systems

Job description

JOB TITLE: Account Manager (AM)

THE MISSION

You are the ultimate advocate for our customers! Your goal isn’t just to "collect payments"—it’s to keep the dream alive. You are a consultant, a problem-solver, and a negotiator who helps our customers stay on track so they can finally own the products they love. When life gets in the way for our customers, you are the one who steps in with a plan to save the day (and the agreement).

HOW YOU’LL BRING THE MAGIC

The Customer Success Coach

• Relationship Master: You’ll be the primary point of contact for our active customers. You know their names, their stories, and how to help them succeed.
• Win-Win Negotiation: When an account falls behind, you don't just "call"—you connect. You find creative solutions that help the customer keep their gear while protecting the business.
• Energy Matcher: You bring high energy and a positive attitude to every call and visit. You know that consistency + quality messaging = results!

Collectors Work Station & Outreach Pro

• The "Bucket" Specialist: You’ll own your specific customer lists like a pro. Whether it's following up on returns at the 5-week mark or re-engaging a lost customer, you stay active and intentional.
• No Mass Texting: You keep it personal. No copy-pasting here! You use your words to build real rapport and trust.
• Proactive Probing: Every conversation is an opportunity. You’re always looking for ways to add more value to the customer’s home. (new agreements)

Asset Protection Hero

• Field Warrior: You aren't afraid to get out of the store. Whether you're doing a friendly check-in or a professional retrieval, you represent the brand with total class.
• Accuracy Expert: You keep customer records razor-sharp. Every interaction is documented, and every payment is processed with precision.

DO YOU HAVE THE RIGHT STUFF?

• Elite Communicator: You can talk to anyone, anywhere, about anything. You’re persuasive, empathetic, and firm when you need to be.
• Problem Solver: You love a challenge! Finding a way to make a deal work gives you a rush.
• Thick Skin & Big Heart: You can handle tough conversations with a smile and never lose your cool.
• Tech-Savvy: You can navigate our CRM and POS systems with your eyes closed.

THE PERKS

• The "Magic" Factor: There is no better feeling than helping a customer complete their agreement and officially Own It!
• Independence: You’ll spend time in the office and in the community. No two days are the same.
• Professional Growth: This role is the ultimate training ground for future leaders.

THE BOTTOM LINE:

If you’re a people person who loves solving puzzles and winning for your team, you’re the Account Manager we’ve been looking for. Let’s go create some magic!

Fun Fact: we promote from within 99.9% of the time!

Feel free to visit www.r2o.com/career for more information about our amazing company :)