Account Manager

Catapult, North Carolina; North Carolina; Remote; USD 60,000 - 100,000; Full time

Job summary

Catapult, a leader in HR solutions, seeks an Account Manager to drive client recruitment and retention across North and South Carolina. The role demands strong relationship-building, strategic sales capabilities, and a passion for customer engagement. You'll manage a diverse portfolio, ensuring clients maximize value from our offerings while achieving defined revenue growth targets. In a remote-first environment, travel within the service area is essential.

Qualifications

• 3-5 years of experience in account management or related field.
• Experience in professional services, learning, or training preferred.
• Proven track record in client retention and engagement.

Responsibilities

• New membership prospecting through outreach and networking.
• Managing existing accounts for growth and retention.
• Reporting on client health metrics and satisfaction.

Skills

Client Engagement

Sales

Account Management

Relationship Building

Negotiation

Education

Bachelor's degree in sales, marketing, human resources

Job description

At Catapult, we are currently searching for an Account Managerto join our organization. This position will cover a territory spanning West Central North Carolina (north of Durham, RTP, through Fayetteville) and Central South Carolina (Florence, through Columbia, to the border with August, Georgia) While this is a remote-first role, travel to prospective member sites, conferences, meetings, and other events are required.

ABOUT CATAPULT:

Catapult's team of seasoned HR and business professionals helps employers address immediate and long-term challenges with expertise, resources, data-driven insights, and a dynamic member community. As an employer's association, Catapult facilitates peer-to-peer connections among members to support the broader business community and acts as an employer advocate on governmental standards and regulation. Catapult actively collects and analyzes salary, benefits, and policy data to issue business intelligence that helps employers compete for, attract, and retain top talent.

One of our top goals is to make Catapult an amazing workplace rooted in our core values of Innovation, Integrity, Community, Excellence and Service. We don't just talk about these values; we work hard to live them every day.

SUMMARY:

The Account Manager is a relationship-focused, results-driven, individual whose primary focus is client recruitment, engagement, and retention. In this role, you will be responsible for identifying potential customers, fostering strong, long-term relationships with existing clients, understanding their needs, and ensuring they receive maximum value from our products/services. Your goals include driving new membership, selling paid solutions, and increasing membership retention through customer satisfaction and loyalty. This position will meet defined revenue targets under aggressive growth goals and play a major part in developing culture focused on employer engagement. Performance is evaluated on ability to drive revenue in membership and for-fee solutions and strong membership retention.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Account Manager is responsible for new membership prospecting, current account management, increasing utilization of for-fee solutions, and membership retention.

• New Client Prospecting (70% of time and goals): Conduct daily outreach through a variety of channels, including cold calling, networking, cultivating centers of influence, and connecting through social media (LinkedIn) to prospect new customers who can utilize Catapult membership or for-fee solutions.
• Existing Account Growth & Retention (25% of time and goals): Build and nurture strong relationships with assigned client base, acting as their main point of contact to ensure satisfaction, utilization of paid solutions, and retention. Identify opportunities for upselling and cross-selling within existing accounts by understanding clients' evolving needs and presenting solutions that add value. Monitor client satisfaction and proactively address any issues or concerns that could impact retention.
• Feedback & Reporting (5%): Solicit client feedback and collaborate with internal teams to improve services and deliver client-driven solutions. Report regularly on client health metrics, account status, and client satisfaction. Prepare and present detailed reports to both clients and internal stakeholders.

SUCCESS METRICS:

• $120,000+ New Membership Revenue (new joins and upgrades to Premium)
• Retain 88%+ of Members and 80% of New Members
• 36 Closed Won Solutions Opportunities and at least of 120 solutions opportunities opened
• 50 Meetings/Month with Members and Prospects
• 90% of members are using at least 1 member service
• Ensure 70% of members are using at least 1 paid service
• Connect with the primary contact and/or an executive from every member account at least once per quarter

TRAVEL:

Catapult is a remote-first employer. Employees must reside in North or South Carolina. Must be willing to travel to assigned home office/region, other Catapult locations and throughout the Catapult service area as determined by company. Mileage to/from home office/region is not reimbursable.

Travel to prospective member sites, conferences, meetings, and other events as required. Mandatory travel to Catapult office locations for All Hands Meetings as determined by the company.

EXPERIENCE REQUIRED:

• 3-5 years of experience in account management, sales, customer success, client engagement, or a related field.
• Experience in professional services, learning, training, human resources or related industry is preferred.
• Proven ability to sell both products and services to employers.
• Demonstrated track record of client retention and engagement strategies that have led to successful long-term relationships.
• Experience managing multiple accounts (roughly 300) simultaneously, with the ability to prioritize based on client needs and business objectives.

EDUCATION, CERTIFICATIONS AND LICENSES REQUIRED:

• A bachelor's degree in sales, marketing, human resources, or other relevant field is highly preferred.