Account Manager

Wallace Finance; Brookline (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, vision, and life

401(k) plan with company match

Paid holidays and vacation

Monthly bonus opportunities

Job summary

Wallace Finance is seeking an Account Manager to deliver outstanding customer service and drive sales at one of its branch locations. The role involves handling loan payments, guiding applicants through paperwork, and maintaining strong customer relationships.

Occasional travel may be required as part of branch operations. The position emphasizes a friendly, outgoing personality, strong communication, and teamwork to support Wallace Management Company's network of small loan branches across

Qualifications

• Customer service experience required.
• Strong communication skills and a friendly demeanor.
• Willingness to travel occasionally.

Responsibilities

• Provide quick and friendly customer service in person or by phone to answer questions and process loan payments.
• Prepare loan documents and manage the application process.
• Build and maintain positive customer relationships and update customers on loan status.
• Reach out to customers with overdue payments to help them get back on track.
• Collaborate with Management to maintain branch standards and grow the business.

Skills

Customer service

Sales

Communication

Teamwork

Job description

Do you want to start a career with opportunities for growth and advancement, not just a sales or retail job? Do you love working with people and providing positive customer service and sales experiences? If so, we're looking for you!

Wallace Finance is looking for a friendly and outgoing Account Manager who can provide outstanding customer service!

Wallace Management Company manages small loan companies with over 125 branches in 7 states- and growing!. We have been in the small consumer loan business since 1980.

Why Wallace Finance?

• Competitive, Low-cost employee health, dental, vision, and life insurance for full time Team Members
• 401(k) plan including company match
• Paid holidays and vacation time
• Monthly bonus opportunities

Account Manager Role Responsibilities Include

• Providing quick and friendly customer service either in person or over the phone to assist with questions, or taking and posting loan payments
• Preparing loan documents and managing the application process
• Creating and maintaining positive customer relationships and keeping in contact with our customers regarding their loan status
• Contacting customers to help them get back on track if they have overdue payments
• Partnering with Management to maintain branch operating standards and grow the business

This position may require occasional travel.