Account Manager

Elevate Reach; Noblesville (IN); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Fully remote

Training on services

Job summary

Elevate Reach is seeking an Account Manager to serve as the primary contact for a portfolio of client accounts on our fully remote team. You will guide onboarding, share performance metrics, and collaborate with cross-functional teams to ensure client success and renewal readiness.

In this role you’ll identify opportunities to expand services, draft proposals, and maintain organized account records in our CRM. A US work authorization is required.

Qualifications

• Experience in account management or B2B client services.
• Confident leading client conversations by phone and video.
• Comfortable reading performance metrics and explaining them clearly.
• Organized across several accounts with different priorities.
• Polished written communication.
• Authorization to work in the United States.

Responsibilities

• Serve as the primary contact for an assigned portfolio of client accounts
• Hold regular check-ins and review performance reports and KPIs with each client
• Work with team leads to resolve issues quickly and confirm the result with the client
• Spot opportunities to expand services and prepare proposals with leadership
• Guide new clients through onboarding and the first weeks of service
• Keep account notes, contracts, and renewal dates organized in our CRM
• Share client feedback with internal teams to improve how we deliver

Skills

Account management

Client communications

KPIs & metrics

Organization

Written communication

Remote work setup

Job description

Overview

Elevate Reach builds dedicated HR, customer experience, back-office, and finance teams for growing companies, and the Account Manager is the client's main point of contact once a team is running. This is a full-time, fully remote position on our own team.

You learn what each client needs, keep their outsourced team aligned with it, and turn feedback into improvements. When a client is ready to add services or headcount, you shape the plan with them.

What You'll Do

• Serve as the primary contact for an assigned portfolio of client accounts
• Hold regular check-ins and review performance reports and KPIs with each client
• Work with team leads to resolve issues quickly and confirm the result with the client
• Spot opportunities to expand services and prepare proposals with leadership
• Guide new clients through onboarding and the first weeks of service
• Keep account notes, contracts, and renewal dates organized in our CRM
• Share client feedback with internal teams to improve how we deliver

Who Fits

• Experience in account management, client success, or B2B client services
• Confident leading client conversations by phone and video
• Comfortable reading performance metrics and explaining them plainly
• Organized across several accounts with different priorities
• Polished written communication
• A quiet home workspace with reliable high-speed internet
• Authorization to work in the United States

What's Offered

• A full-time, fully remote position on the Elevate Reach team
• A portfolio of client accounts across industries
• Training on our services, reporting, and client standards
• Room to grow as the client base expands

Elevate Reach provides reasonable accommodations for qualified applicants with disabilities throughout the application and interview process. To request one, email [e-mail].