Account Manager

Jibe Ventures; New York, Northern (NY, KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Stock options

Health, dental, and vision plan

Growth opportunities

Job summary

Jibe Ventures is seeking an Account Manager in New York to own strategic enterprise relationships from kickoff to renewal. You will navigate complex deployments and, when needed, troubleshoot by reading logs and inspecting data.

You report to Balance’s Director of Account Management and collaborate with internal teams to ensure success. You will drive renewals, orchestrate QBRs/EBRs with executives, and identify upsell opportunities while maintaining strong product/engineering alignment.

Qualifications

• 3+ years in Account Management with enterprise B2B experience.
• Strong presentation skills for executive reviews.
• Experience leading complex customer implementations or expansions.
• Deep technical background — read code, write SQL, trace requests in logs, reproduce bugs.
• Uses AI effectively in technical work.
• Proactive and flexible in fast-paced, early-stage environments.
• Highly organized with data-driven performance communication.

Responsibilities

• Own a portfolio of strategic enterprise accounts and drive retention and expansion.
• Lead QBRs/EBRs with executive stakeholders and present performance data.
• Own renewals and identify upsell/cross-sell opportunities.
• Serve as day-to-day contact for account health and escalation decisions.
• Lead onboarding and complex implementations with cross-functional teams.
• Translate customer feedback into actionable Product/Engineering input.

Skills

Enterprise accounts

Executive reviews

Complex implementations

Technical background

SQL

Log analysis

AI usage

Organized & data-literate

Account management

Communication

Job description

Account Manager

• Sales
• New York
• Intermediate
• Full-time

Description

We’re looking for a Account Manager to own our most strategic relationships end-to-end, from kickoff to renewal.

This is an account management role that expects real engineering depth. When an integration breaks or the data looks wrong, you open the logs yourself.

This role reports to Balance’s Director of Account Management.

Benefits

• Mission-driven culture with a strong focus on personal growth.
• Stock options for all full-time employees.
• Health, dental, and vision plan options.

Please Note

• We are not able to provide relocation assistance or work visa sponsorship for this position.
• Candidates must be authorized to work in the United States at the time of application.
• This role requires the ability to work onsite in New York City at least 3 days a week.

Range- 120K-180K

Responsibilities

• Own a portfolio of strategic enterprise accounts and be accountable for their retention and expansion outcomes.
• Drive adoption and run QBRs and EBRs with executive stakeholders, using account data to show performance
• and set strategy.
• Own renewals, and identify and execute upsell and cross-sell across your book.
• Act as the day-to-day point of contact for account health — including technical questions about integrations, data,
• and configuration, and the judgment of when to solve it yourself versus bring in Engineering or Solutions
• Engineering.
• Lead onboarding and complex implementations, operating like a project manager to align internal teams (Product, Risk, Engineering, Legal, Finance Ops) and external stakeholders toward shared outcomes.
• Translate customer feedback and pain points into clear input for Product and Engineering.

Requirements

• 3+ years in Account Management with a track record managing enterprise B2B accounts.
• Strong presentation skills, with the presence to run an executive-level business review.
• Experience leading complex customer implementations or expansions, aligning internal and external teams toward shared outcomes.
• Deep technical background — you’ve built and shipped software. You can read code, write SQL, trace a failing request through logs, and reproduce an integration bug before escalating it.
• Uses AI effectively, including in technical work.
• Proactive and flexible, comfortable navigating fast-paced, early-stage environments and shifting priorities.
• Highly organized and data-literate — you use metrics to spot trends, communicate performance, and inform

Nice to Have

• Background in fintech, credit, underwriting, or lending.
• Experience in accounts receivable, invoicing, or B2B payments software.
• Track record of success at an early-stage or high-growth company.