Account Manager

Justworks, Inc.; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

Lemon in New York, NY, is seeking an Account Manager to bridge creative teams and clients, coordinating projects from brief to delivery with precision and care, ensuring each engagement runs smoothly and with intention.

You will manage day-to-day across key projects, balance client expectations with studio capacity, and support senior leadership to deliver work that meets Lemon’s craft standards. This role emphasizes calm, collaboration, and clear communication.

Qualifications

• 4–5 years of experience in account management, project management, and/or production within a creative, branding, or advertising environment.

Responsibilities

• Shapes timelines and deliverables, balancing client needs with the studio’s bandwidth.
• Knows where every project stands, tracking milestones and flagging what matters.
• Names problems early and arrives with a recommendation, not just the issue.
• Leads and mentors the Project Coordinator, who keeps project management tools and day-to-day tracking clean and current.
• Preps and runs every meeting with intention, sending clear, actionable notes after.

Skills

Account management

Project management

Production in creative environment

Education

4–5 years experience in account/project/production management

Job description

Employment type Full-time employee Department Operations Work location New York, NY Compensation $75,000 – $85,000 annually

Final compensation will depend on the location and level at which the candidate is hired

About this job

About Lemon

Lemon is built on intention, taste, and care. We believe creativity is most powerful when it’s personal — when work carries both clarity and feeling. Joining Lemon means helping to shape an ambitious, independent studio as it grows into a cultural brand: one that values ideas with soul, collaboration with depth, and work that endures beyond the brief.

We’re seeking an Account Manager to bring precision, clarity, and care to every project. This role connects creative vision with operational excellence — ensuring every engagement runs seamlessly, every detail is handled with intention, and every client feels supported from first brief to final delivery.

The Role

The Account Manager is both the organizer and engine of the work — the bridge between creative teams and clients, ensuring projects move seamlessly from brief to delivery. You’ll manage the day-to-day across key projects, driving organization, communication, and clarity while supporting senior leadership in delivering work that meets Lemon’s standards of craft and intention.

This role requires equal parts precision and poise — understanding how to balance creative needs, operational realities, and client expectations.

Key Responsibilities

Project Management & Delivery

• Shapes timelines and deliverables, balancing what the client needs with the studio’s bandwidth.
• Knows where every project stands, tracking milestones and flagging what matters.
• Names problems early and arrives with a recommendation, not just the issue.
• Leads and mentors the Project Coordinator, who keeps our project management tools and day-to-day tracking clean and current.
• Preps and runs every meeting with intention, anticipating what the team and the client will need, and sends clear, actionable notes right after.

Client Partnership

• Serves as the client's first point of contact day to day, a steady presence they can count on.
• Listens closely to client feedback, hears what lies beneath it, and turns it into clear next steps for the team.
• Meets client issues directly: gets to the root of the problem, owns the response, and brings a solution to the client.
• Sees where an account can grow, from renewals to expanded scopes to new work, and builds the case with the broader team.
• Builds trusted, collaborative relationships rooted in attentiveness and follow-through, so every client feels the work is personal.

Operational Support & Quality Control

• Monitors timelines, budgets, and team bandwidth to flag risks early and maintain efficiency.
• Partners with Creative and Operations leads to uphold quality and consistency in all deliverables.
• Supports the broader team in preparing scopes of work, tracking profitability, and maintaining account health.

Internal Collaboration

• Acts as a connective tissue between departments — ensuring Creative and Operations are aligned.
• Contributes to process improvements that strengthen communication and streamline execution.
• Leads internal reviews and meetings, providing thoughtful input to help move work forward.

Who You Are

• 4–5 years of experience in account management, project management, and/or production within a creative, branding, or advertising environment.
• Highly organized, proactive, and detail-oriented — with strong communication and time management skills.
• Comfortable managing multiple projects at once, balancing creative flexibility with operational discipline.
• Confident working with budgets, scopes, and schedules — you understand how creative work comes to life.
• Calm, collaborative, and solutions-oriented — you bring clarity to complexity and composure to change.