Account Manager

dowjones; New York (NY); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Insurance Plans

Lifestyle Programs & Wellness

Education Benefits

Family Care Benefits & Caregiving

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Financial Health Programs

Cybersecurity Protection

Job summary

Dow Jones in New York seeks an Account Manager to work with customers across Risk & Compliance, Factiva, and Newswires. You will manage accounts, build strong relationships, and resolve issues to support renewal and growth.

You will identify new business opportunities, upsell and cross-sell, and coordinate with the Customer Engagement team to ensure rollout and adoption while maintaining high customer satisfaction.

Qualifications

• 3+ years of sales experience selling to corporate or financial customers.
• Ability to work well in cross-functional and geographically dispersed teams; self-motivated and able to work independently.
• Excellent written and verbal communication to articulate value to prospects and customers.
• Strong business acumen and drive to achieve goals in a complex environment.
• Good time management and ability to manage multiple tasks in a fast-paced setting.
• Experience with Risk & Compliance functions is a plus.

Responsibilities

• Account management: build relationships, understand customer needs, resolve issues.
• Grow revenue through new business opportunities and solution selling.
• Upsell and cross-sell to increase account value.
• Maintain high customer satisfaction with regular communication and relationship building.
• Develop plans to manage renewals and ensure successful renewals.
• Support rollout and adoption via collaboration with the Customer Engagement team.
• Articulate Dow Jones value proposition and benefits to sectors and markets.
• Forecast sales and manage pipeline with clear reporting of revenue and timelines.

Skills

Account management

Sales experience

Cross-functional teamwork

Excellent communication

Time management

Independent work

Risk & Compliance experience

Education

Bachelor’s degree

Job description

Job Description:

About the team

Our Business Intelligence team is seeking an Account Manager to work customers and prospects across our Risk and Compliance, Factiva, and Newswires solution lines.

You Will:

• ACCOUNT MANAGEMENT: Provide a high level of account management service, by building excellent customer relationships, understanding our customers' businesses, and resolving issues in a timely manner; understand competitor solutions the customer is using and the customer's current and developing needs

• NEW BUSINESS OPPORTUNITY: Generate new streams of revenue through sales of products and services which address prospects business needs

• CUSTOMER GROWTH: Identify opportunities for increasing revenue within the account territory via up-selling and cross-selling

• CUSTOMER SATISFACTION: Maintain high levels of customer satisfaction through regular communication with all customers, and build solid working relationships with each customer

• SUCCESSFUL RENEWALS: Develop and execute on plans to manage strategic account renewals.

• ROLLOUT AND ADOPTION: Ensure appropriate levels of customer training and awareness are provided by closely partnering with the Customer Engagement team

• PRODUCT & MARKET KNOWLEDGE: Clearly express the value proposition and benefits of the Dow Jones products and solutions to specific sectors and markets, and use this knowledge to help increase the value and adoption of our solutions by our customers

• FORECASTING: Manage Sales Forecast and Pipeline to ensure clear reporting of forthcoming renewals, additional sales opportunities, plus the associated revenue and timescales

You Have:

• 3+ years sales experience and a proven track record of success in selling solutions to corporate or financial customers

• The ability to work well in cross-functional and geographically dispersed teams, as well as being highly self motivated and able work independently when required

• Excellent communication skills (both written and verbal) to ensure the Dow Jones value position is clearly articulated to our prospects and customers

• Strong results orientation, with the commitment and drive to achieve new business goals in a complex business environment

• Strong level of business acumen and awareness to help build credibility with the customer, spot potential opportunities within a peer group or industry sector, and express the benefits of Dow Jones in an appropriate business context

• Strong time management skills, with an ability to manage tasks in a fast paced environment, and track progress against appropriate activity goals

• Experience working with, or within, Risk & Compliance functions would be an advantage

• Educated to Bachelor’s degree level

Our Benefits

• Comprehensive Healthcare Plans

• Paid Time Off

• Retirement Plans

• Comprehensive Insurance Plans

• Lifestyle Programs & Wellness Resources

• Education Benefits

• Family Care Benefits & Caregiving Support

• Commuter Transit Program

• Subscription Discounts

• Employee Referral Program

• Financial Health Programs

• Cybersecurity Protection

Learn more about us and our benefits click here.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [e-mail]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

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Business Area:

Dow Jones - Risk Sales

Job Category:

Sales

Union Status:

Union roleBase Pay Range: 95,000.00 - 110,000.00

We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.