Account Manager, Corporate Subscriptions

Dow Jones; New York (NY); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Healthcare plans

Paid time off

Retirement plans

Wellness resources

Family care benefits

Commuter transit program

Subscription discounts

Employee referrals

Cybersecurity protection

Job summary

Dow Jones is seeking an Account Manager for Corporate Subscriptions to grow our enterprise client base in the US. You will manage and expand corporate subscriptions, act as a strategic partner to clients, and work with cross-functional teams to maximize client value and renewals.

You will drive revenue, manage relationships, and stay current on Dow Jones enterprise subscription solutions, using Salesforce to track pipeline health and opportunities.

Qualifications

• 5+ years of experience in subscription-based sales or enterprise account management.
• Experience building and maintaining relationships with clients and acting as a trusted advisor.
• Experience gathering customer feedback and collaborating with internal teams to drive improvements.
• Proficiency with Salesforce or other customer success platforms.

Responsibilities

• Drive renewals, reduce churn, and upsell where appropriate within the assigned account base.
• Act as a trusted advisor, maintaining regular communication with customers.
• Generate and qualify leads through networking, cold-calling, and inbound marketing efforts.
• Negotiate and close deals to meet and exceed revenue targets.
• Conduct virtual and in-person meetings with clients to establish relationships and drive new opportunities into the pipeline.
• Provide training, resources, and best practices to maximize adoption.
• Address customer concerns to drive future retention and growth.
• Gather customer feedback to influence product development and roadmap.

Skills

Relationship building

Account management

Strategic partnership

Communication

Customer success focus

Tools

Salesforce

Job description

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally.

It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

About the Team

The Enterprise Subscriptions team at Dow Jones focuses on growing and managing business-to-business (B2B) subscriptions across Dow Jones's premium news brands and products. The team partners with corporations, universities, and other organizations to provide employees, students, and members with access to trusted news, data, and insights from brands such as The Wall Street Journal, Barron's, MarketWatch, and Investor's Business Daily. The organization works closely across sales, marketing, product, customer success, data and insights to drive subscriber growth, engagement, retention, and revenue while identifying new opportunities to expand Dow Jones's enterprise footprint. Enterprise News is a key growth area for Dow Jones, with the broader Enterprise business also including Factiva and Dow Jones Newswires.

About the Role

As the Account Manager, Corporate Subscriptions, you will manage and grow corporate subscription accounts within your assigned territory. You will serve as a strategic partner to clients, ensuring subscription renewals, driving new revenue, and maximizing client value. You will be part of the Sales & Account/Client Management team.

You Will:

• Drive renewals, reduce churn and upsell where appropriate within assigned account base.
• Act as a trusted advisor, maintain regular communication with customers.
• Generate and qualify leads through networking, cold-calling, and inbound marketing efforts
• Negotiate and close deals to meet and exceed revenue targets.
• Conduct virtual and in-person meetings with clients to establish relationships and drive new opportunities into pipeline
• Provide training, resources, and best practices to maximize adoption
• Address customer concerns and challenges proactively to drive future retention and growth
• Achieve individual revenue targets
• Gather customer feedback to enhance new product development
• Drive renewals and reduce churn ensuring customers see value in product offering
• Advocate for customers internally by work with product, support and marketing teams
• Use platforms such as Salesforce and other sales-related resources to track health of sales pipeline
• Stay up-to-date on Dow Jones suite of enterprise subscription solutions

You Have:

• 5+ years of experience
• Strong ability to build and maintain relationships with clients
• Experience acting as a trusted advisor to ensure customers maximize the value of the product
• Ability to stay up-to-date on product offerings (Dow Jones enterprise subscription solutions)
• Experience gathering customer feedback and collaborating with internal teams (Product, Support, Marketing) to drive improvements
• Background in subscription-based sales or enterprise account management
• Proficiency in Salesforce or other customer success platforms
• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Lifestyle Programs & Wellness Resources
• Family Care Benefits & Caregiving Support
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program
• Cybersecurity Protection

Learn more about all our US benefits

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

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Business Area:

Dow Jones - Risk Sales

Job Category:

Union Status:

Union role

We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.