Account Manager

Trybe; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Trybe is seeking an Account Manager in New York City to own and grow relationships with consumer brands using Trybe. You will be the primary contact for brand founders and marketing teams, guiding strategy and driving retention and growth.

You’ll manage multiple relationships in a fast-paced startup environment, collaborating with Account Management, Brand Growth, Product, and Customer Experience to ensure a seamless brand experience.

Qualifications

• 2+ years in account management or related client-facing role.
• Experience managing a portfolio of client accounts in SaaS, marketplace, or ecommerce.
• Proven ability to grow key relationships and improve retention.

Responsibilities

• Own and manage a portfolio of consumer brand accounts.
• Build relationships with brand founders, marketing teams, and decision-makers.
• Lead regular account check-ins and strategic conversations.
• Help brands optimize creator marketing programs for performance across Meta and TikTok.
• Identify opportunities to increase engagement and long-term growth.
• Monitor account health and proactively address churn.
• Provide hands-on guidance to maximize value of Trybe’s platform.
• Handle questions, concerns, and escalations professionally.
• Collaborate with internal teams to improve brand experience.
• Share feedback to help improve Trybe’s platform and services.
• Develop scalable account management processes as the company grows.

Skills

Account management

SaaS experience

Relationship building

Communication

CRM HubSpot

Tools

HubSpot

Job description

About the Role

We’re looking for an Account Manager to own and grow relationships with consumer brands using Trybe.

This is a client success and relationship management role focused on helping existing brands achieve results, improve performance, and grow their creator marketing programs.

You’ll serve as a trusted partner to brand founders and marketing teams, providing strategic guidance, managing ongoing relationships, and identifying opportunities to improve customer satisfaction, retention, and account growth.

You’ll work closely with our Account Management, Brand Growth, Product, and Customer Experience teams to deliver a seamless experience for brands.

We’re looking for someone who is highly organized, confident in client conversations, commercially minded, and comfortable managing multiple relationships in a fast-paced startup environment.

What You’ll Do

• Own and manage a portfolio of consumer brands, serving as their primary point of contact at Trybe.
• Build and maintain strong relationships with brand founders, marketing teams, and key decision-makers.
• Lead regular account check-ins, performance reviews, and strategic conversations to help brands achieve their goals.
• Help brands optimize their creator marketing programs and improve performance across platforms such as Meta and TikTok.
• Identify opportunities to increase brand engagement, campaign performance, and long-term account growth.
• Monitor account health, customer satisfaction, and performance metrics to proactively address challenges and reduce churn.
• Provide hands-on guidance and support to help brands maximize the value of Trybe’s platform.
• Manage customer questions, concerns, and escalations professionally, ensuring timely resolution.
• Collaborate with Brand Growth, Product, and Customer Experience teams to improve customer retention and overall brand experience.
• Share customer feedback, insights, and feature requests to help improve Trybe’s platform and services.
• Develop scalable account management processes and best practices as the company grows.

Qualifications

• 2+ years of experience in account management, customer success, client success, or a related client-facing role.
• Experience managing and growing a portfolio of client accounts, ideally within a SaaS company, marketplace, agency, or e-commerce business.
• Proven ability to build strong client relationships, improve retention, and identify account growth opportunities.
• Excellent communication and presentation skills, with confidence leading client calls and strategic discussions.
• Strong organizational skills and the ability to manage multiple accounts and competing priorities.
• Good understanding of e-commerce, DTC brands, and digital marketing.
• Familiarity with Meta Ads, TikTok, or paid social advertising is preferred.
• Experience with UGC, creator marketing, or influencer partnerships is a strong plus.
• Proactive, solutions-oriented, and comfortable taking ownership in a fast-paced startup environment.
• Experience with CRM or account management platforms such as HubSpot is a plus.
• Must be based in New York City or willing to relocate and work in-office.

Why Trybe

• High-growth environment: Join a rapidly scaling technology company transforming performance-based creator marketing.
• Real ownership: Manage meaningful brand relationships and directly influence customer satisfaction, retention, and growth.
• Career growth: Opportunity to take on greater responsibility as the company expands.
• Direct impact: Work closely with consumer brands and help them scale through creator-driven advertising.
• Competitive compensation: Attractive base salary with performance-based earning potential.
• In-person collaboration: Work alongside our team in New York City, collaborating directly with leadership and colleagues.