Account Manager

REAL New York; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k)

Medical, dental, and vision insurance

Paid time off

Performance-based incentives

Job summary

REAL New York is seeking an Account Manager to oversee the full leasing cycle from vacancy to move-in for our exclusive landlord and management partners in New York City.

You will build trusted relationships, tailor leasing strategies, coordinate applications and move-ins, and collaborate with marketing and leasing teams to maximize occupancy. A strong client-focus and detail orientation are essential.

Qualifications

• 3+ years of residential leasing, account management, or property management experience, preferably in NYC.
• Strong understanding of New York City rental regulations, leasing practices, and market dynamics.
• Excellent written and verbal communication, negotiation, and client management skills.
• Self-motivated with ability to work independently while collaborating across departments.

Responsibilities

• Serve as the primary point of contact for landlords and property managers, building long-term relationships.
• Manage the full leasing lifecycle from vacancy through executed lease and move-in.
• Evaluate listings, pricing, and marketing to maximize exposure and occupancy.
• Coordinate applications, approvals, and move-in processes end-to-end.
• Collaborate with marketing and leasing teams to improve processes and client service.

Skills

Relationship-building

Client management

Negotiation

Problem-solving

Organizational skills

Attention to detail

Communication skills

CRM proficiency

Tools

CRM platforms

Microsoft Office

Google Workspace

Job description

The Leasing Team at REAL New York is in charge of driving rentals for our exclusive property owner/management customer base. As an Account Manager, you will be responsible for the full leasing cycle from new vacancy through successful lease up. We are looking for a proactive, detail-oriented, results-driven, solution-oriented individual with clear communication skills to join our growing team!

Client Relationship Management

• Serve as the primary point of contact for assigned landlords, property management companies, and ownership groups, building trusted long-term relationships through exceptional service and communication.
• Provide proactive updates on vacancy performance, market conditions, leasing activity, and strategic recommendations to maximize occupancy.
• Anticipate client needs, identify potential challenges, and present thoughtful solutions that enhance the overall client experience.
• Ensure all new accounts are successfully onboarded, including system setup, marketing launch, and operational readiness.

Leasing Strategy & Portfolio Performance

• Manage the full leasing lifecycle from vacancy through executed lease and move-in.
• Develop customized leasing strategies for assigned portfolios based on market trends, pricing, competition, property positioning, and target renter demographics.
• Evaluate listing quality, photography, floor plans, descriptions, syndication, agent coverage, and lead generation efforts to maximize exposure and leasing velocity.
• Monitor leasing performance and recommend pricing adjustments, concessions, or marketing initiatives to improve results.
• Become the subject matter expert on assigned buildings through regular property visits, unit tours, and ongoing familiarity with amenities, finishes, neighborhood trends, and competitive inventory.

Transaction Management

• Review rental applications to ensure they meet landlord guidelines and approval criteria.
• Negotiate lease terms between landlords and prospective tenants while balancing client objectives and deal completion.
• Coordinate the application, approval, lease execution, and move-in process from start to finish.
• Ensure lease packages, payments, and required documentation are complete and delivered accurately and on time.
• Provide tenants with clear move-in instructions and maintain consistent communication throughout the transaction.

Marketing & Operational Excellence

• Conduct regular audits of listings, marketing materials, and company databases to ensure accuracy and consistency across all platforms.
• Collaborate with internal marketing and leasing teams to develop initiatives that increase exposure and accelerate leasing activity.
• Maintain accurate records within company CRM and operational systems.
• Identify opportunities to improve internal processes, workflows, and client service standards.

Qualifications

• 3+ years of residential leasing, account management, or property management experience, preferably within the NYC rental market.
• Strong understanding of New York City rental regulations, leasing practices, and market dynamics.
• Excellent relationship-building and client management skills.
• Strong negotiation and problem-solving abilities.
• Exceptional organizational skills with the ability to manage multiple portfolios and deadlines simultaneously.
• High attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills.
• Self-motivated with the ability to work independently while collaborating effectively across departments.
• Proficiency with CRM platforms and Microsoft Office or Google Workspace.
• $70k - $90k; commensurate with experience
• Performance-based incentive(s)
• 401(k)
• Medical, dental, and vision insurance
• Paid time off

Why REAL New York?

This is an opportunity to take ownership of a diverse portfolio, serve as a trusted advisor to landlords and property managers, and help maximize leasing performance across New York City's dynamic rental market. If you're proactive, solutions-oriented, and passionate about delivering exceptional client service, we'd love to hear from you.