Account Manager

Cactus Communications Pvt. Ltd.; New Jersey; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in medical communications is seeking an Account Manager to oversee client accounts and ensure project success. The role involves client management, strategic insight, and financial accountability, requiring strong relationship skills and experience in healthcare communications. This remote-first organization values collaboration and effective communication across time zones.

Qualifications

• 2+ years’ experience in healthcare communications agencies.
• Fluency in English; additional languages beneficial.

Responsibilities

• Building strong client relationships and maintaining Key Account Plans.
• Ensuring smooth account delivery through project management.
• Identifying organic growth opportunities within existing accounts.

Skills

Client relationship skills

Understanding KPI measurement

Education

Degree minimum (life science advantageous)

Tools

Microsoft Office

Adobe

AI tools

Job description

Overview

The Account Manager (AM) plays a crucial role in managing accounts and standard projects independently, ensuring they are completed on budget, on schedule, and to the required specifications. This role is essential in meeting the organization’s KPIs and consistently fulfilling clients’ expectations. Additionally, AMs may support larger, more complex accounts and projects under the guidance of senior team members.

Responsibilities

Five core responsibilities underpin the role of the AM:

1. Client Management: Building strong client relationships to support account growth and assist in maintaining Key Account Plans (KAPs). Responsibilities include developing KAPs, maintaining client engagement, building relationships, supporting scope of work development, sharing insights, seeking client feedback, maintaining communication, updating CRM, and traveling as needed.
2. Strategic and Commercial Insight: Working with Medical / CS Account Leads to develop trusted advisory relationships, understanding the client’s broader environment, and ensuring the implementation of frameworks and knowledge of the industry and services.
3. Account Team Leadership: Ensuring smooth account delivery through project management, leading meetings, tracking timelines and finances, fostering collaboration, and ensuring adherence to internal processes and compliance standards.
4. Business Maintenance: Identifying organic growth opportunities within existing accounts, developing proposals, and implementing engagement plans to sustain and grow accounts.
5. Financial/KPI Accountability: Supporting the achievement of financial targets, understanding organizational metrics, assisting with data and reporting, and helping secure project conversions and growth.

Qualifications and Prerequisites

• Degree minimum (life science degree advantageous) or demonstrable experience in medical communications or pharmaceutical industry. Fluency in English; additional languages beneficial.
• 2+ years’ experience in healthcare communications agencies, preferably medical communications.
• Client relationship skills, experience managing small accounts or multiple projects, understanding KPI measurement.
• Proficiency in Microsoft Office, Adobe, AI tools, and digital/omnichannel knowledge.

Application Process

Ensure you meet the role requirements and have legal authorization to work in the advertised country. The process involves initial screening and two interview rounds.

Equal Opportunity

We are committed to equal opportunities, prohibiting discrimination and fostering an inclusive environment.

Accelerating from Anywhere

As a remote-first organization, we value ownership, organization, collaboration, and effective communication across time zones.

About CACTUS

At Cactus Life Sciences, we believe in the future of medical communications through science, technology, and human connection. Headquartered in Princeton, NJ, with teams worldwide, we innovate at the intersection of AI, automation, and science to transform healthcare communication.