Account Manager

ZefSci, Zef Scientific, Inc.; New Jersey; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading life sciences solutions provider is seeking an Account Manager – Life Sciences to manage and grow client relationships, focusing on service contract renewals and identifying new business opportunities. This remote position, based in New Jersey, requires a Bachelor's degree and a minimum of 3 years of experience in the life sciences industry, with strong communication and negotiation skills. The ideal candidate will work closely with internal teams to deliver tailored solutions that meet clients' needs and drive innovation in scientific operations.

Qualifications

• Minimum 3 years of experience in the life sciences industry.
• 1–2 years in account management or sales with laboratory experience preferred.
• Knowledge of LCMS instruments and laboratory workflows is a plus.

Responsibilities

• Develop and maintain strong relationships with clients.
• Serve as the primary point of contact for assigned accounts.
• Prepare and present proposals and service contract solutions.
• Negotiate contract terms and collaboration with internal teams.

Skills

Client relationship management

Communication skills

Negotiation skills

Analytical skills

Problem-solving skills

Education

Bachelor’s degree in life sciences or business

Tools

Microsoft Office Suite

CRM systems

Job description

Zef Scientific is a leader in multivendor maintenance and service solutions for LCMS and analytical instruments. Trusted by laboratories across biotech, pharma, and research, we provide fast, expert support that keeps science moving forward. Join our team and help drive innovation and operational excellence across North America’s laboratories.

Job Overview

We are seeking a results-driven Account Manager – Life Sciences to manage and grow relationships within an assigned territory. As the primary point of contact for your clients, you will drive service contract renewals, identify new business opportunities, and ensure exceptional customer satisfaction. This role collaborates closely with internal service, technical, and support teams to deliver tailored solutions that advance clients’ scientific and operational goals.

Key Responsibilities

• Develop and maintain strong, long-term relationships with clients across academic, clinical, hospital, pharmaceutical, biotechnology, and government laboratories.
• Serve as the primary point of contact for assigned accounts, ensuring exceptional service and satisfaction.
• Understand clients’ scientific and operational needs, proactively identifying opportunities to provide value and expand service offerings.
• Prepare and present compelling proposals, service contract solutions, and performance reports to clients.
• Negotiate contract terms, pricing, and agreements in alignment with company policies and client requirements.
• Collaborate with internal teams—including sales, technical, and support—to ensure seamless service delivery.
• Monitor account performance, track key metrics, and provide regular updates to management.
• Attend industry events, conferences, and networking opportunities to represent Zef Scientific and expand your professional network.
• Maintain accurate CRM records, including client interactions, contract status, and pipeline activities.
• Analyze territory performance, customer needs, and competitive activity to refine strategies and support market growth.

Required Skills & Qualifications

• Bachelor’s degree in life sciences, business, or a related field (or equivalent professional experience).
• Minimum 3 years of experience in the life sciences industry, with 1–2 years in account management or sales (laboratory experience preferred).
• Proven ability to build and maintain client relationships at all levels.
• Knowledge of LCMS instruments and laboratory workflows is a plus.
• Strong communication, negotiation, analytical, and problem-solving skills.
• Proficiency with Microsoft Office Suite and CRM systems.
• Self-motivated, results-oriented, and able to work independently or as part of a team.

Travel & Work Location

• Up to 25% domestic and international travel as needed.
• Location: Remote, Candidate should be based in New Jersey

Equal Opportunity Statement

Zef Scientific is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.