Account Manager

J. J. Keller & Associates, Inc.; Neenah (WI); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Starting rate of $24.50/hr.

Medical, Dental, Vision Insurance

401(k) + Company-Funded Retirement Con

17 days of PTO per year

Casual, jean-friendly workplace

Onsite café breakfast/lunch

Job summary

J. J. Keller & Associates, Inc.

is seeking an Account Manager to serve as the primary client contact for an assigned portfolio, building trusted relationships through proactive communication and ongoing consultation. You will help clients navigate regulatory requirements and industry best practices while identifying risks and collaborating with internal experts to tailor solutions. The role emphasizes onboarding and program optimization, monitoring client activity, and delivering timely

Qualifications

• Two or more years of professional office, customer service, client support, or account management experience.
• Would consider education in lieu of experience.
• Strong written and verbal communication skills.
• Demonstrated problem-solving and critical-thinking abilities.
• Excellent organizational and time-management skills.
• Proficiency with Microsoft Word and intermediate Microsoft Excel skills.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of clients
• Build trusted relationships through proactive communication and ongoing consultation
• Help clients understand regulatory requirements and industry best practices
• Identify potential risks, challenges, or gaps and provide practical recommendations
• Collaborate with internal experts to deliver solutions tailored to client needs
• Support clients through onboarding, implementation, and program optimization
• Monitor client activity and trends to help drive successful outcomes
• Provide timely resolutions to questions and service-related concerns
• Protect confidential information while maintaining the highest level of professionalism

Skills

Customer service

Communication

Problem solving

Organization & time management

MS Word

MS Excel

Education

Education in lieu of experience

Tools

Microsoft Word

Microsoft Excel

Job description

Requisition #: 21038

Functional Area: Client Service

Employment Type: Full-Time

Work Options: In Office at Location Specified Above

Work Hours: 8-4:30 Central

Position Summary

The best client relationships aren't built by answering questions. They're built by earning trust.

At J. J. Keller, we're looking for Account Managers who thrive on creating meaningful partnerships, solving complex challenges, and helping clients achieve lasting success. In this role, you'll become a trusted extension of your customers' teams, providing guidance, insight, and support that helps them navigate compliance requirements and operate with confidence.

For more than 70 years, organizations of all sizes have turned to J. J. Keller for expert guidance in safety and regulatory compliance. Today, over 90% of Fortune 1000 companies rely on our products, services, and expertise. As our client base continues to grow, we're seeking professionals who want to grow alongside us.

This isn't a call center position. It's an opportunity to influence outcomes, strengthen client relationships, and make a measurable impact on businesses across North America.

How You'll Make an Impact

• Serve as the primary point of contact for an assigned portfolio of clients


• Build trusted relationships through proactive communication and ongoing consultation


• Help clients understand regulatory requirements and industry best practices


• Identify potential risks, challenges, or gaps and provide practical recommendations


• Collaborate with internal experts to deliver solutions tailored to client needs


• Support clients through onboarding, implementation, and program optimization


• Monitor client activity and trends to help drive successful outcomes


• Provide timely resolutions to questions and service-related concerns


• Protect confidential information while maintaining the highest level of professionalism

You’ll Thrive in This Role If You

• Enjoy building long-term professional relationships


• Naturally take ownership of problems and work toward solutions


• Are curious, resourceful, and committed to continuous learning


• Thrive in collaborative environments where teamwork matters


• Stay organized while managing multiple client priorities


• Take pride in delivering an exceptional customer experience

What You’ll Bring

• Two or more years of professional office, customer service, client support, or account management experience
  
  
  
  • Would consider education in lieu of experience.
  
  
  
  


• Strong written and verbal communication skills


• Demonstrated problem-solving and critical-thinking abilities


• Excellent organizational and time-management skills


• Proficiency with Microsoft Word and intermediate Microsoft Excel skills

What You’ll Find at J. J. Keller

We're committed to creating an environment where employees can do their best work while maintaining a healthy balance between their professional and personal lives.

Highlights Include

• Starting rate of $24.50/hr.


• Medical, Dental, Vision Insurance


• 401(k) + Company-Funded Retirement Contributions


• 17 days of PTO per year


• Casual, jean-friendly workplace


• Onsite café featuring breakfast, lunch, and grab-and-go options


• Complimentary fitness center and yoga studio + free virtual fitness membership


• Onsite wellness center with select no-cost prescriptions


• Scenic campus walking trail


• Collaborative workspaces designed for innovation and connection

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to customer sites and/or industry and training events may also be required, depending on assignment.

We Protect People & The Businesses They Run™

Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

J. J. Keller History:

November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. from our founding as a one -man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.