Account Manager

Landscape Workshop; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company Vehicle

Medical, dental, vision, 401(K) and a=

Job summary

Landscape Workshop is seeking an Account Manager in Nashville, TN to oversee maintenance crews and nurture client relationships. You will coordinate with fellow Account Managers, schedule crews, track hours, and help manage budgets while ensuring safety and high-quality service.

The role requires strong communication with crews, the sales team, and clients, plus proficiency in MS Office tools. A bachelor’s degree is preferred, and a company vehicle is provided.

Qualifications

• Two years minimum managing landscape maintenance crews with customer interaction.
• Proficient in Word, Excel and Outlook.
• Bachelor’s degree from an accredited program preferred.

Responsibilities

• Direct day-to-day operations of crews and coordinate with peers on shared resources.
• Maintain customer satisfaction through relationship building and regular site visits.
• Identify resources, assign schedules, personnel, equipment, and repairs.
• Provide horticulture training and guidance to crew leaders as needed.
• Ensure a safe environment for staff, clients, and the public.
• Assist with project budgets and track hours and expenses.

Skills

Crew management

Customer interfacing

Word

Excel

Outlook

Education

Bachelor’s degree (preferred)

Tools

Word

Excel

Outlook

Job description

An Account Manager is responsible for managing the maintenance crews and customer relationships for a portfolio of commercial landscape maintenance accounts assigned to that Account Manager. The Account Manager reports to the General Manager, has a strong work ethic and enjoys interacting with our crews, sales team members and clients.

Account Manager responsibilities include (but are not limited to):

• Manages the overall day-to-day operations of their crews and coordinates with the team of fellow Account Managers on shared resources
• Ensures that customers are completely satisfied through relationship building, communication and regular site visits
• Identifies resources needed for team and assigns individual responsibilities:schedules, crew members, equipment needs, and repairs
• Available to crew leaders for horticulture training, equipment repairs, daily instructions, labor conflicts
• Ensures a safe environment for employees, clients and the general public
• Effectively applies Landscape Workshop methodology and enforces project standards
• Recommends enhancement services to clients in order to improve site conditions; coordinating with other branch employees to ensure enhancement work is completed successfully, on time and within budget
• Minimizes Landscape Workshop exposure and risks on projects
• Effectively communicate (written/verbal) business development opportunities with team members and sales representatives
• Track and report team hours, extra expenses and extra sales on a weekly basis
• Assists Branch Manager with project budgets
• Conducts regular status meetings with crew leaders
• Estimate jobs when needed
• Follow up on proposals generated
• Oversee care and maintenance of equipment

Position Requirements

• Minimum 2 years managing landscape maintenance crews and interfacing with customer
• Proficient with computer software programs including Word, Excel and Outlook
• Strong work ethic
• Bachelor’s degree from accredited four-year or two-year program preferred

What we Offer

• Company Vehicle
• Medical, dental, vision, 401(K) and other benefits
• Energetic, focused and collaborative work environment