Account Manager

Landscape Workshop; Nashville (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

Landscape Workshop seeks an Account Manager to act as the primary liaison between clients and our maintenance teams. You'll lead crews, manage schedules and budgets, and drive client satisfaction across multiple properties.

You will build strong relationships, monitor performance, and support growth opportunities while promoting safety and quality across all sites.

Qualifications

• Minimum 2 years in a customer-facing role with clients.
• Minimum 2 years leading landscape maintenance crews.
• Associate's or Bachelor's degree preferred.

Responsibilities

• Lead and support landscape maintenance crews to ensure efficient daily operations.
• Create and manage schedules, allocate resources, and keep projects on track.
• Build lasting client relationships through proactive communication and visits.
• Deliver a best-in-class client experience by understanding needs and expectations.
• Coach and develop team members on industry best practices and company standards.
• Promote safety and professionalism across all job sites.
• Monitor labor hours, expenses, revenue, and branch goals.
• Oversee equipment maintenance and repairs to maximize productivity.
• Support client retention and identify opportunities for growth.

Skills

Customer handling

Team leadership

Communication

Problem-solving

Independence

Education

Associate degree

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Landscape Workshop is a full-service grounds management company that has been providing professional service and expert maintenance for outdoor commercial spaces since 1984. We bring out the best in each property we serve while delivering a first-class experience every time.

With multiple locations throughout the Southeast, LW has the resources to consistently deliver superior landscaping services across our expansive footprint. Also, our regional clients have the unique benefit of hiring one landscape vendor for multiple locations.

About the Role

Landscape Workshop is growing exponentially and is seeking an Account Manager to serve as a key liaison between our clients and internal maintenance teams. In this role, you'll lead crews, build strong client relationships, drive quality and safety initiatives, manage budgets and schedules, oversee equipment and resources, and play an important role in client retention and business growth.

What You'll Be Doing:

• Lead and support landscape maintenance crews to ensure efficient daily operations and exceptional service delivery.
• Create and manage schedules, allocate resources, and keep projects running smoothly.
• Build lasting client relationships through proactive communication, follow-up, and regular property visits.
• Deliver a best-in-class client experience by understanding needs and exceeding expectations.
• Coach and develop team members on industry best practices and company standards.
• Promote a culture of safety and professionalism across all job sites.
• Monitor labor hours, expenses, revenue, and branch performance goals.
• Oversee equipment maintenance and repairs to maximize productivity and operational efficiency.
• Support client retention efforts and identify opportunities for account growth.

What We're Looking For:

• Minimum of 2 years of experience in a customer-facing role working directly with clients or customers.
• Minimum of 2 years of experience leading and managing landscape maintenance crews.
• Proven ability to motivate, develop, and lead teams effectively.
• Associate's or Bachelor's degree preferred.

Skills & Tools to Succeed:

• Excellent written and verbal communication skills.
• Strong problem-solving abilities with a proactive, results-oriented mindset.
• Ability to work independently, prioritize responsibilities, and drive successful outcomes.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

Why Join Landscape Workshop?

At Landscape Workshop, you'll have the opportunity to grow your career with a respected industry leader, work alongside dedicated professionals, and make a direct impact on both client success and team development. If you're passionate about leadership, customer service, and delivering exceptional results, we'd love to hear from you.