Account Manager

WEBIT Services, Inc.; Naperville (IL); On-site; USD 65,000 - 110,000; Full time

Benefits offered by this job

Company Paid Health Care Premium

Company Paid STD

Company Paid LTD

Unlimited PTO

Vision Option

Dental Option

Company Match Saving Plans

Employee Ownership Eligible

Base + Commission

Job summary

WEBIT Services, Inc. is seeking an Account Manager to oversee the entire book of business for ~50 clients, focusing on new projects, hardware purchases, and growth opportunities beyond true ups.

This role reports to the Director of Client Strategy and plays a key part in driving long-term client success. You will run quarterly business reviews, build multi-year roadmaps, and lead security and lifecycle conversations with client leadership.

Qualifications

• 5+ years in IT with client-facing advisory or consulting experience.
• Ability to discuss budget, risk and business outcomes with owners and executives.
• Broad fluency in infrastructure, cloud, security and lifecycle.
• Experience with Autotask, IT Glue, and a lifecycle tool (ScalePad or similar) preferred.

Responsibilities

• Run quarterly business reviews: roadmap progress, risk posture, budget forecast, and alignment scores.
• Build and maintain each client's 12-36 month technology roadmap.
• Lead risk and compliance conversations (security, insurance requirements, lifecycle).
• Log needs as roadmap items and flag them 'AM ready' when client is interested and budget discussed.
• Partner with Service Delivery on standard alignment and recurring issues.
• Serve as executive sponsor at the client's leadership level.

Skills

IT advisory

Client facing

Budget discussions

Infrastructure

Cloud

Security

Lifecycle tooling

Tools

Autotask

IT Glue

ScalePad

Job description

The Account Manager reports to the Director of Client Strategy.

The Account Manager is responsible for client sales of new projects, hardware purchases, new services, and growth beyond true ups, for the entire book of business: (approximately 50 clients).

What You Will Do

• Run quarterly business reviews: roadmap progress, risk posture, budget forecast, and alignment scores.
• Build and maintain each client's 12 - 36-month technology roadmap.
• Lead risk and compliance conversations (security, insurance requirements, lifecycle).
• Log needs as roadmap items and flag them "AM ready" when the client is interested and budget is discussed.
• Partner with Service Delivery on standard alignment and recurring issues.
• Serve as executive sponsor at the client's leadership level.

How You Will Be Measured

• Roadmap adoption and conversion rate.
• Client alignment and standards scores.
• Client health and retention across the entire book.
• QBR completion on cadence.

What You Will Bring

• 5+ years in IT, with client facing advisory or consulting experience.
• Ability to talk budget, risk and business outcomes with owners and executives
• Broad technical fluency, infrastructure, cloud, security and lifecycle.
• Experience with Autotask, IT Glue, and a lifecycle tool (ScalePad or similar) preferred.

Benefits

• Company Paid Health Care Premium
• Company Paid STD
• Company Paid LTD
• Unlimited PTO - after 90 days of service
• Vision Option
• Dental Option
• Company Match Saving Plans
• Employee Ownership Eligible
• Salary structure is Base + Commission