Relationship Manager

HealthEZ; Minneapolis (MN); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

401k retirement plan

Paid time off

Parental leave

Job summary

HealthEZ in Minneapolis is seeking a dedicated individual to advocate for client employers and their employees. This role demands strong relationship management and the ability to leverage analytics for client strategy initiatives. Responsibilities include maintaining relationships with clients and partners, analyzing healthcare trends, and promoting upsell opportunities. Ideal candidates will have a Bachelor's degree and 3-5 years of healthcare experience. The role offers a competitive salary range of $90,000-$110,000 and comprehensive benefits including health coverage and a retirement plan.

Qualifications

• 3-5 years of healthcare experience with an insurance company, nonprofit health plan, or PBM.
• TPA experience strongly preferred.
• Medical and pharmacy analytics experience.
• Ability to travel up to 30%.

Responsibilities

• Foster relationships with clients, brokers, and channel partners.
• Understand client needs and assess upsells.
• Lead reporting calls and present metrics to clients.
• Collaborate with teams for client onboarding.

Skills

Healthcare experience

Relationship management

Communication skills

Organizational skills

Analytical skills

Ability to multi-task

Education

Bachelor's degree

Job description

The Opportunity

HealthEZ is looking for individuals who will advocate internally and externally on behalf of our client employers, their employees and families, and our broker partners. Candidates will have a strong focus on responsive, effective communication, fostering and developing strong relationships with these external and internal stakeholders, partnering with the sales team to cultivate new business as well as upsells on renewals. Relationships and Partnerships are at the core of what we do at HealthEZ. In this role you will leverage analytics and our reporting platform to identify key trends, make consulting recommendations based on data and couple that with an understanding of client strategy around their health plan and HEZ product offerings. You will work collaboratively with internal and external teams to advocate for clients and oversee resolution of client requests, communicate status, and facilitate across all impacted parties. Come join HealthEZ as we work to make health care EZ.

What You'll Do

• Bring energy, organization, and experience to collaborate with teams across the organization
• Meet regularly as required with client, broker, and channel partners to foster and build strong effective relationships with strong service to anchor HEZ
• Leverage relationship management skills to better understand and influence employer clients, de‑escalate issues, and retain and grow the business through retention, upsells and product recommendations and placement
• Deeply understand clients’ needs to assess product upsells and vendor changes
• Partner alongside the Implementation Project Manager during the client onboarding to ensure a high quality, no surprise experience for new clients; understand the ‘hand‑off’ is at the start of the installment of the group plan
• Understand and identify trends in client medical and pharmacy spend with support from risk management and analytics teams and effectively communicate that to client and broker verbally and via presentations
• Lead reporting calls as required based on client size and requirements, communicating key information impactful to the client’s understanding of plan performance
• Report and present on valuable metrics to clients and brokers, assisting them in making plan design decisions clearly and effectively
• Understand and communicate the company’s mission and vision regarding simplification, demonstrating an obsession for lowering the employer’s costs while creating a better healthcare experience for consumers
• Maintain an awareness of the Revenue teams annual goals and focus for both clients and brokers (e.g., expanding relationships, finalist presentations, revenue goals, etc.)
• Work with the product and sales team to increase revenue through additional products such as telemedicine, pharmacy programs, and wellness services – upsells as noted
• Collaborate with third‑party vendors to get results for clients and brokers working with internal teams to track and complete installation and service reporting
• Partner with the product team to understand various services and solutions that can be leveraged to provide a better consumer or employer experience; detailed feedback is critical to maximizing the HEZ product service offerings
• Provide clients with clear timelines for renewal activities to ensure deadlines are met based on segment guidelines and goals

Qualifications

• Bachelor’s degree with 3-5 years of healthcare experience with an insurance company, nonprofit health plan or PBM
• TPA experience strongly preferred
• Medical and pharmacy analytics experience
• Strong written and verbal communication skills
• Relationship management experience
• Enthusiasm and an ability to learn and retain information
• Ability to multi‑task in a fast‑paced environment
• Exceptional organizational skills
• Ability to Travel (up to 30%)

Target Base Compensation Range

Target Base Compensation Range for this role is $90,000-$110,000

*Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role.

Benefits

Employee benefits are part of the competitive total rewards package that HealthEZ provides to you. Our comprehensive benefits program includes health benefits, retirement plan (401k), paid time off, paid leave including parental leave and more.

Equal Opportunity Statement

HealthEZ recognizes its responsibilities under federal, state and local laws requiring non‑discriminatory employment practices. All employment decisions, practices and procedures will be carried out without regard to race, color, creed, religion and sex (including pregnancy), sexual orientation, national origin or ancestry, age, marital status, disability, family status, status with regard to public assistance or any other characteristic protected under applicable local, state and federal laws.

HealthEZ is proud to be an equal opportunity employer.