Senior Partner Manager

TRS Recovery Services; Berkeley Heights (NJ); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Fuel Your Life program

Paid holidays and generous time away

No-cost mental health support

Retirement planning with 401k match

Tuition assistance

Paid parental and military leave

Job summary

Fiserv is seeking a Senior Partner Manager to provide consultation and leadership across cross-functional teams, overseeing day-to-day client relationships and strategic initiatives. You will guide processes to manage the client segment, build trusted partnerships with stakeholders, and drive revenue opportunities.

The role emphasizes hands-on leadership of a Partner Management team, developing and implementing strategies to optimize client outcomes, with a strong focus on cross-functional

Qualifications

• 5+ years experience building productive client relationships.
• 3+ years experience delivering solutions aligned to client needs.
• Bachelor's degree or equivalent in Business/Marketing/Tech or related field.

Responsibilities

• Provide consultation and cross-functional leadership to Fiserv support teams and manage the overall day to day relationship.
• Develop strategies, processes and people to effectively manage the client segment
• Develop a trusted partner relationship with client segment stakeholders and executive sponsors
• Lead and develop a Partner Management team that manages the client relationship by providing consultation and leadership to drive strategic and operational outcomes
• Develop and implement effective strategies and processes to manage client segment

Skills

Client relationships

Solution delivery

Revenue opportunities

Education

Bachelor's degree in Business/Marketing/Technology or related

Job description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Senior Partner Manager

What does a successful Senior Partner Manager do at Fiserv?

What you will do

• Provide consultation and cross-functional leadership to Fiserv support teams and manage the overall day to day relationship.
• Develop strategies, processes and people to effectively manage the client segment
• Develop a trusted partner relationship with client segment stakeholders and executive sponsors
• Lead and develop a Partner Management team that manages the client relationship by providing consultation and leadership to drive strategic and operational outcomes
• Develop and implement effective strategies and processes to manage client segment

What you will need to have

• 5+ years experience building productive and profitable working relationships with clients
• 3+ years experience with ensuring the timely and successful delivery of our solutions according to client needs and objectives
• Ability to identify new revenue streams, including product and professional services

What would be great to have

• Bachelor's degree in Business, Marketing, Technology or a related field, or an equivalent combination of education, work and/or military experience
• Experience with verifying accurate and up to date documentation of the client architecture and processing environment, product matrix and custom processes
• Experience facilitating the client communication and delivery process as it relates to association releases, regulatory changes, product/platform upgrades, fee revisions and system enhancements
• Ability to lead critical initiatives including, but not limited to, external projects, incident response, process improvement, employee training and developing/maintaining standard operating procedures

How you'll work

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity

Sponsorship

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Our commitment to Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.