Account Manager

American Cutting Edge, Inc.; Miamisburg (OH); Hybrid; USD 65,000 - 77,000; Full time

Job summary

An established industry player is seeking an enthusiastic Account Manager to join their dynamic sales team. This role involves prospecting new business and nurturing existing client relationships in a hybrid work environment. You'll be empowered to solve challenges and contribute to innovative solutions in the industrial cutting tools sector. With a strong commitment to customer service and a supportive team atmosphere, this position offers a fantastic opportunity for professional growth and development. Join a company recognized as one of the best places to work and take your career to the next level!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Gym Membership Reimbursement

Paid Vacation

Paid Company Shutdown for Holidays

Qualifications

• 1+ year sales or customer service experience preferred.
• Strong communication and interpersonal skills are essential.
• Customer-focused with high initiative.

Responsibilities

• Prospect new business and maintain current client relationships.
• Manage customer accounts and enter sales orders accurately.
• Provide timely responses to customer inquiries.

Skills

Sales Experience

Customer Service

Cold Calling

Communication Skills

Time Management

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Customer Relationship Management (CRM)

Job description

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Account Manager - Hybrid - (on campus a few days per month after initial training).

Founded in 1965 by Charles Biehn Sr., American Cutting Edge is a manufacturer and reseller of industrial cutting tools and products.Thanks to all our loyal customers, employees and suppliers; our unique idea of Real Customer Service is continuously being improved year after year.Today, Charles would be proud that his philosophy of We are “Easy To Do Business With” and “We are in the knife business so you don’t have to be” is still our strongest asset.Our Companies execute these two philosophies every day by Cutting the Way to a Better World!

Our continued success and dedication to our clients has created a need for a full-timeAccount Manager.We specialize in findingcutting solutions to problems that require expert, engineered assistance and custom blade parts designed to our client’s exact specification.We currently have thousands of products and solutions to assist with our clients evolving needs.Your project involvement may include various diverse industries including food, recycling, packaging or medical.If you want a great career, you will want to join the ACE Family.

We are searching for a new members for our sales team to focus on prospecting new business maintaining current clients. This individual will be responsible for prospecting and building relationships to support growing various lines of business.

Job Responsibilities:

• Calls potential customers for information regarding their business and possible areas of manufacturing that match our product offerings.
• Researches potential customers. Prospects through current Customer Relationship Management (CRM) records and additional industry data.
• Assists in managing customer accounts. Takes inbound orders from customers. Contacts current customers at regularly schedule intervals to secure repeat business.
• Accurately enters Sales Orders into system, reviewing pricing and delivery dates to ensure accuracy. Enters notes into the Customer Relationship Management (CRM) database. Sends order confirmations to the customer.
• Records all relevant customer contact into Customer Relationship Management Database.
• Schedules follow up contact activities for self and for other Sales Staff through CRM database.
• Prepares and sends customer quotes, as requested by Sales Team. Follows up with Sales staff and/or customer as appropriate.
• Documents customer upsets through the cases systems. Prepares details and documentation for product returns. Assists sales staff with troubleshooting root causes and resolutions. Tracks and closes customer cases, as appropriate.
• Tracks Resale orders from order through delivery. Works with Purchasing/Resale staff to follow up on vendor delivery dates and product information.
• Fields in-bound phone calls and emails. Provides timely responses to customers and vendors. Makes out-bound phone calls and emails to customers to ensure communication is complete and customers’ needs are being met.

Job Qualifications:

• 1 year sales or customer service experience preferred
• Cold calling or prospecting experience a plus
• Strong Communication and Interpersonal skills
• Customer Focused individual with a high level of initiative.
• Strong Time and Priority Management skills

Employees describe the benefits of working for us to include great co-workers and interesting jobs that allow employees the empowerment to solve challenges and learn new skills.

American Cutting Edge is a mid-sized family-owned company, that has been named one of Dayton's Best Places to Work for 4 years! Sales compensation is based upon a base pay plus quarterly bonus opportunities. Full-time employees enjoy an excellent benefits package, including medical, dental and vision insurance, paid vacation, 401k with company match, gym membership reimbursement and more! PAID Company shut down Christmas Eve - New Year's Day.

Visit us at www.americancuttingedge.com for more information about our company.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Industrial Machinery Manufacturing

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