Account Manager

Truex Métier; Miami (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

Truex Métier in Miami, FL is seeking an experienced Account Manager to oversee a portfolio of luxury residential properties for UHNW clients. You will work directly with discerning clients, family offices, vendors, and household staff, taking full ownership of day-to-day property operations.

The role requires 5+ years in UHNW residential property management or similar settings, strong Excel/Outlook/Word skills, and a polished, highly organized professional with excellent communication and

Qualifications

• 5+ years of experience in UHNW residential property management or related luxury environments.
• Direct experience managing UHNW client accounts and relationships.
• Strong organizational and communication skills with discretion.

Responsibilities

• Oversee day-to-day operations of luxury residences to maintain the highest standards.
• Manage client relationships with UHNW clients, family offices, vendors, and staff.
• Coordinate staff, vendors, and contractors; oversee capital improvements and projects.
• Ensure timely completion of tasks and responsive client service.

Skills

Client relationship management

Organizational skills

Discrete professional presence

Time management

Tools

Microsoft Excel

Outlook

Word

Job description

We are recruiting on behalf of a luxury residential property management organization seeking an experienced Account Manager to oversee a portfolio of high-end private residences for UHNW clients in the Miami area. This is an excellent opportunity for a polished, highly organized professional who enjoys working directly with discerning clients and taking full ownership of day-to-day property operations. The ideal candidate will be comfortable managing multiple priorities, overseeing complex projects, and serving as a trusted point of contact for clients, family offices, vendors, contractors, and household staff.

Key Responsibilities

• Estate & Property Management: Oversee the day-to-day operations of a portfolio of luxury residential properties, ensuring each residence is maintained and operating at the highest standard.
• Client Relationship Management: Serve as a trusted point of contact for UHNW clients, family offices, and other key stakeholders, providing polished, responsive, and highly personalized service.
• Staff & Vendor Management: Manage household staff, vendors, contractors, and service providers while maintaining strong communication, accountability, and exceptional service standards.
• Facilities & Residential Operations: Oversee ongoing property maintenance, inspections, infrastructure needs, and operational priorities across multiple residences.
• Projects & Capital Improvements: Coordinate renovations, capital improvements, infrastructure upgrades, and other major projects, working closely with contractors and key stakeholders.
• Contract & Service Management: Oversee vendor relationships, contracts, and service agreements while ensuring work is completed efficiently and to the highest standard.
• Hands-On Problem Solving: Anticipate client needs, proactively resolve issues, and manage time-sensitive requests with sound judgment and discretion.
• Portfolio Management: Independently manage multiple properties and competing priorities while maintaining close attention to detail and consistently high standards.

What We Are Looking For

• Experience: 5+ years of experience in UHNW residential property management, luxury hospitality, high-end estate environments, or a similar setting.
• UHNW Client Experience: Direct experience independently managing UHNW client accounts and building trusted relationships with principals, family offices, and other stakeholders.
• Project Experience: Experience overseeing renovations, capital improvements, infrastructure upgrades, or other major residential projects; Owner's Representative experience is strongly preferred.
• Staff & Vendor Management: Strong experience managing household staff, vendors, contractors, service providers, and multiple ongoing priorities.
• Contract & Operational Knowledge: Experience managing vendor contracts, negotiating services, and coordinating complex property operations.
• Organization & Communication: Exceptional organizational skills, strong communication, sound judgment, discretion, and close attention to detail.
• Professional Presence: Polished, proactive, resourceful, and highly capable of working independently while managing competing priorities.
• Technical Skills: Strong proficiency in Microsoft Excel, Outlook, and Word.
• Location: Candidates based in Miami Beach or near Bay Harbor Islands are strongly preferred.

Location & Structure

• Location: Miami, Florida
• Schedule: Monday–Friday, 8:30 AM–5:30 PM
• Flexibility: Availability to respond to urgent matters outside of standard business hours when needed.

This is not a traditional property management role. The ideal candidate is a polished, proactive operator who can independently oversee a portfolio of luxury residences while remaining closely involved in the day-to-day details. This individual should be equally comfortable managing client relationships, coordinating household staff and vendors, overseeing major projects, and stepping in to resolve issues as they arise. This is an excellent opportunity for someone who enjoys taking ownership, working with a high degree of autonomy, and delivering an exceptional level of service to UHNW clients.