Account Manager

Unbound Medicine, Inc.; Media (Delaware County); Hybrid; USD 52,000 - 80,000; Full time

Job summary

MPS LTD in Media, PA is seeking an Account Manager to care for a portfolio of client accounts. You’ll be the dependable, responsive contact our clients rely on and will learn their needs to keep their work running smoothly.

This role suits someone in the early-to-mid stage of an account management career who wants to deepen expertise in scholarly publishing within a structured framework. As you grow, you’ll collaborate with senior colleagues and subject-matter experts, participate in renewals

Qualifications

• 1–4 years in account management or similar client-facing role.
• Client-first mindset with follow-through on commitments.
• Clear verbal and written communication skills.
• Strong organizational skills and ability to manage multiple accounts.

Responsibilities

• Serve as the day-to-day contact for assigned accounts and respond promptly to questions.
• Build strong relationships with client contacts at production and editorial levels.
• Monitor service delivery and coordinate with internal teams to resolve issues.
• Identify growth opportunities within accounts and refer them to senior staff.
• Support sales by preparing client materials, scheduling demonstrations, and following up on proposals.
• Assist with renewals and contract administration and track deadlines.
• Respond to inbound inquiries and route promising leads to the right colleagues.
• Keep CRM records current and prepare regular account updates.

Skills

Client-first mindset

Clear communication

Strong organization

CRM familiarity

Education

Bachelor's degree or equivalent

Tools

Zoho CRM

Job description

MPS LTD

Account Manager

The Account Manager supports the day-to-day health and growth of an assigned group of client accounts: keeping clients well served, spotting opportunities, and passing them to the right colleagues to pursue.

Location

US-based, Media, PA, Hybrid

Team

Growth / Account Management

Reports to

VP, Growth

Position summary

MPS is an AI-first knowledge company trusted by researchers, publishers, and institutions worldwide. Our Research Solutions portfolio covers every stage of scholarly publishing: author services that help researchers prepare their submissions, peer review and research integrity solutions that keep editorial workflows fast and trustworthy, pre-press services that deliver publication-ready content, and platforms that host that content and make it discoverable.

As this business grows, we’re looking for an Account Manager to care for a portfolio of client accounts. You’ll be the dependable, responsive contact our clients rely on. You’ll get to know their needs, keep their work running smoothly, and spot growth opportunities to share with senior colleagues and subject-matter experts. This role suits someone in the early-to-mid stage of an account management career who wants to deepen their expertise in scholarly publishing within a proven, structured framework.

Key responsibilities

• Serve as the day-to-day point of contact for assigned accounts, responding promptly to client questions and requests
• Build strong working relationships with client contacts, particularly at the production and editorial level
• Monitor service delivery and coordinate with internal teams to resolve issues quickly and keep clients satisfied
• Identify potential growth opportunities within accounts and refer them to senior account leads and subject-matter experts
• Support the sales process by preparing client materials, scheduling demonstrations, and following up on proposals
• Assist with renewals and contract administration, ensuring deadlines are tracked and met
• Respond to and qualify inbound enquiries, routing promising leads to the appropriate colleague
• Keep pipeline, activity, and account records accurate and current in the company's CRM system
• Prepare regular account updates and contribute to account reviews
• Attend industry events and client meetings alongside senior colleagues, with occasional travel as needed

Qualifications

• 1–4 years of experience in account management, customer success, sales support, or another client-facing role; exposure to publishing or the scholarly/research market is a plus
• A client-first mindset, with a track record of following through on commitments and handling requests promptly
• Clear, professional verbal and written communication skills, and comfort working with client contacts at different levels
• Strong organizational skills and attention to detail, with the ability to manage multiple accounts and priorities at once
• Familiarity with a CRM system (Zoho preferred) or a willingness to learn quickly
• A comfort with structured process and an eagerness to learn, take feedback, and grow toward greater account and revenue ownership
• A bachelor's degree or equivalent practical experience

Why join MPS

MPS is an AI-first company and the only service provider offering true end-to-end solutions for the scholarly publication process. From author services and peer review management to pre-press and publishing platforms, our solutions combine deep publishing expertise with cutting-edge AI to help publishers work faster, safeguard research integrity, and reach wider audiences. You'll gain exposure to the full breadth of the industry from the start of your career.

As a $100 million organization that continues to grow, MPS offers the stability of an established business with the momentum of one that is still expanding. You'll learn within a structured approach to account management, including defined account tiers, a formal hand-off to subject-matter experts, and a proven methodology for identifying upsell opportunities. Working alongside experienced colleagues, you'll have a clear path to build your skills and grow into a larger role.

Ours is a dynamic, fast-paced environment for people who thrive on a challenge. You'll take real ownership of your work and see the direct impact of your contributions on our success.

We offer a competitive salary that reflects your skills, experience, and the value you bring.