Account Manager

U.S. Lawns in Louisville, KY; Louisville (KY); On-site; USD 60,000 - 82,000; Full time

Benefits offered by this job

Flexible schedule

Paid time off

Training & development

Job summary

U.S. Lawns in Louisville, KY seeks an Account Manager – Landscape Operations to lead field crews, build client trust, and drive performance across daily operations.

This role oversees scheduling, routing, and start-ups with crews, while developing client relationships, upselling opportunities, and ensuring safety and quality standards on outdoor landscapes.

Qualifications

• Experience in landscaping, construction, or related field.
• Strong communication and problem-solving skills.
• Able to multitask and stay organized in a fast-paced environment.
• Valid driver’s license and clean driving record.
• Willingness to get your hands dirty when needed.

Responsibilities

• Lead projects delivering high-quality landscaping services.
• Oversee scheduling, routing, and daily job sequencing to ensure timely and efficient performance.
• Step in to support or lead crews when needed.
• Hire, train, and coach field employees using our 5-Star Training Process.
• Monitor crew performance, recommend wage adjustments, and enforce safety and disciplinary procedures.
• Foster a positive, high-morale team environment.
• Serve as the day-to-day contact for clients.
• Respond quickly and professionally to customer requests or issues.
• Represent the company in a polished and professional manner.
• Identify upsell and enhancement opportunities.
• Lead job start-ups with crews and present proposals to clients.
• Manage preventive maintenance, minor repairs, and supply orders.
• Keep the shop organized and equipment ready for action.
• Handle new hire paperwork and uniform/equipment assignments.
• Assist with reports, timesheets, and billing coordination.
• Ensure smooth communication between the office and field.
• Participate and contribute to safety tailgate meetings and training.
• Perform vehicle and equipment checks.
• Ensure compliance with brand and operational standards.

Skills

Experience in landscaping

Strong communication

Problem-solving

Multitasking

Valid driver’s license

Hands-on attitude

Job description

Benefits:

• Flexible schedule
• Paid time off
• Training & development

You May Be a Great Fit If…

You enjoy working outdoors in all types of weather and take pride in creating beautiful, well-kept landscapes.

You’re reliable, have a positive attitude, show up on time, and believe in putting in an honest day’s work.

You’re a team player who communicates well and supports others to get the job done right.

You value structure and consistency, and can follow systems that help the team run smoothly.

You’re comfortable using equipment (or willing to learn) and take pride in maintaining tools and vehicles.

Account Manager – Landscape Operations

Lead crews. Build client trust. Drive performance.

Are you ready to step into a role where leadership meets hands-on action? We’re looking for a motivated and highly organized Account Manager to take the lead on multiple field crews, drive customer satisfaction, and ensure smooth day-to-day operations across the board.

Operational Leadership

• Manage projects delivering high-quality landscaping services
• Oversee scheduling, routing, and daily job sequencing to ensure timely and efficient performance
• Step in to support or lead crews when needed

Team Management

• Hire, train, and coach field employees using our 5-Star Training Process
• Monitor crew performance, recommend wage adjustments, and enforce safety and disciplinary procedures
• Foster a positive, high-morale team environment

Client Relations

• Serve as the day-to-day contact for clients
• Respond quickly and professionally to customer requests or issues
• Represent the company in a polished and professional manner

Sales & Enhancements

• Identify upsell and enhancement opportunities
• Lead job start-ups with crews and present proposals to clients

Equipment & Shop Oversight

• Manage preventive maintenance, minor repairs, and supply orders
• Keep the shop organized and equipment ready for action

Administrative Duties

• Handle new hire paperwork and uniform/equipment assignments
• Assist with reports, timesheets, and billing coordination
• Ensure smooth communication between the office and field

Safety & Compliance

• Participate and contribute to safety tailgate meetings and training
• Perform vehicle and equipment checks
• Ensure compliance with brand and operational standards

What You Bring

• Proven experience in landscaping, construction, or a similar field
• Strong communication and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment
• Valid driver’s license and clean driving record
• Willingness to get your hands dirty when needed

Physical & Work Requirements

• Able to lift up to 60 lbs and work outdoors in varying conditions
• Frequent standing, walking, and equipment handling