Account Manager

HighRadius; London (KY); On-site; USD 114,000 - 147,000; Full time

Job summary

HighRadius is seeking a Strategic Account Manager (Digital Transformation Advisor) to partner with an existing client portfolio and drive expansion while maximizing client satisfaction. You will cultivate executive relationships, create transformation roadmaps, and ensure high product adoption as you pursue new revenue opportunities.

Office requirement: 5 days in our London Office. You will report to the RVP, Expansion Sales and collaborate with cross-functional teams at client sites and

Qualifications

• Bachelor's degree in Accounting, Finance, Computer Science or adjacent field is preferred.
• 5+ years of experience in SaaS Account Management with knowledge of R2R or O2C finance workflows highly preferred.
• History of success in managing complex accounts and sales cycles.
• Ability to communicate value to senior-level executives and proven experience in building strategic relationships.

Responsibilities

• Serve as consultative trusted advisor to a portfolio of existing HighRadius customers, focusing on developing and closing new business opportunities.
• Build relationships with executive leaders and client stakeholders to drive satisfaction and product adoption.
• Assess customer pain points and develop roadmaps and business cases for finance transformation using HighRadius solutions.
• Achieve monthly sales targets and recurring revenue quotas; forecast sales activity per HighRadius process.
• Coordinate with internal teams to drive outcomes for customers; manage issues and escalations promptly.

Skills

Executive communication

Strategic relationship building

Consultative selling

Forecasting & sales process

Education

Bachelor's degree in Accounting/Finance/CS or adjacent field

Job description

Job Summary:

The Strategic Account Manager (aka Digital Transformation Advisor) acts as a strategic partner to an existing portfolio of HighRadius clients, maximizing satisfaction while aggressively driving account expansion and new revenue opportunities. You will cultivate deep executive relationships to align our solutions with client pain points, creating transformation roadmaps that ensure high product adoption and consistent quota attainment. Through close cross-functional collaboration and a strong presence at client sites and industry events, you will secure long-term loyalty and continuous business growth.

Office Requirement: 5 days in our London Office

Reports to: RVP, Expansion Sales

Your Day-to-Day:

• Serve as a consultative trusted advisor to a portfolio of existing HighRadius customers, with a core focus on developing and closing new business opportunities
• Build relationships with executive leaders and key client stakeholders to drive high levels of satisfaction and product adoption
• Conduct assessments to understand customer pain points and develop a roadmap and business cases for customers' finance transformation using HighRadius solutions.
• Achieve monthly sales targets and monthly recurring revenue quotas on a consistent basis. Manage and forecast sales activity and opportunities by flawlessly executing the HighRadius sales process and playbook
• Partner with internal HighRadius teams in coordinating communication and action plans to drive desired outcomes for customers
• Proactively ensure client issues and escalations are managed within a timely manner
• Attend in-person meetings on client site, as well as industry events, such as user groups, trade shows, and conferences to build and manage relationships with prospective and existing customer base

What You'll Need to be Successful:

• Bachelor's degree in Accounting, Finance, Computer Science or adjacent field is preferred
• 5+ years of experience in SaaS Account Management with knowledge of Record-to-Report (R2R) or Order-to-Cash (O2C) finance workflows highly preferred
• History of success in managing complex accounts and sales cycles
• Ability to communicate value to senior-level executives and proven experience in building and sustaining strong strategic relationships. Excellent written & verbal communication and presentation skills
• Track record of leveraging strategic, consultative selling tactics and techniques
• Ability to travel to local and regional client sites & industry events up to 40% of the time