Account Manager

Andromeda; Lockport (IL); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

Quarterly All-Hands Company Briefings

Annual Company Picnic (open to friends

Mentorship Program & Opportunities

Job summary

Andromeda, a southwest Chicago-area MSP, seeks an IT account professional to coordinate with the account management, engineering, and sales teams. You will help craft yearly IT roadmaps for client companies and guide discovery conversations with C-suite clients.

The role emphasizes building relationships, solution selling, and collaboration, with a hybrid work arrangement in Lockport, IL. Local candidates only.

Qualifications

• 5 years or more of IT service experience (MSP experience, not VAR experience).
• The ability to ask questions to guide a client through a discovery process
• Listening
• Patience
• Confidence

Responsibilities

• Collaborate with the account management, engineering, and sales teams to deliver solutions.
• Help our company create the annual IT roadmap for client companies using client insights.
• Present proposals to clients after validating their needs in discovery sessions.

Skills

Questions during discovery

Listening

Patience

Confidence

Job description

About You

Who: An IT professional with technical acumen, success in building relationships, and experience in solution selling.

What: The job has aspects of account relations and service advocacy. It is beneficial to have a curious mind and confidence when speaking with C‑Suite clients.

When: We are looking for the right candidate, not a quick hire.

Where: We are an MSP in the southwest suburbs of Chicago. You must be local to this area.

How: Conducting meetings with clients, collaborating with coworkers to create solutions, and presenting the proposal to the clients.

Your Team

You will work as part of the account management team, in close cooperation with the engineering team, and the sales team.

How You Will Contribute

You will help our company create the annual IT roadmap for client companies. You will use questions and insight to help the client identify the issues that need to be on the roadmap.

The Skills You Will Need

5 years or more of IT service experience (MSP experience, not VAR experience).

• The ability to ask questions to guide a client through a discovery process
• Listening
• Patience
• Confidence

About Us

Who: We are a 30‑year‑old technology service company. Two original founders still work day‑to‑day; you will work closely with one of them. We have grown to almost forty enthusiastic and dedicated team members.

What: We provide outsourced IT services and serve our clients (and each other) to provide peace of mind.

Where: Our Headquarters in Lockport, Illinois.

How: By applying our 4 Core Values to everything we do:

1. Right Over Easy
2. Be Curious
3. Embrace Change
4. Believe in Your Work

Why (Core Purpose): Helping Others Succeed

Your Compensation, Benefits, and Perks

Compensation

$80K–$85K

Benefits

• Blue Cross Blue Shield Health Insurance
• Dental Insurance
• Vision Insurance
• Optional 401K (Company matching up to 2%)
• Optional life and disability coverage
• Paid holidays, sick days, and vacation

Perks

• Quarterly All‑Hands Company Briefings
• Annual Company Picnic (open to friends/family; invited but not required to attend)
• Mentorship Program & Opportunities

The Fine Print

We do require drug testing and background screening for all positions.

Many of our positions have a hands‑on testing component, so be ready to show as well as tell.

This is a hybrid working role. We work two days a week in our Lockport office.

It is Your Move…

Are you ready to see if you have what it takes to be a contributor with Andromeda?