Account Manager

Jacob Thomas Associates; Location (WV); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Genuine career opportunities

Free onsite parking

Forward-thinking company

Job summary

Jacob Thomas Associates is seeking an Account Manager in West Virginia to join a dynamic manufacturing organization specializing in steel components for the Retail sector. This role involves direct customer interaction, project management, and requires exceptional communication skills. The ideal candidate should possess knowledge of the POS industry and experience with Microsoft Office. Benefits include career growth opportunities and a forward-thinking work environment.

Qualifications

• Excellent communication skills to engage customers effectively.
• Knowledge of the POS/Retail industry is advantageous.
• Proficiency in Microsoft Office is essential.

Responsibilities

• Serve as the first point of contact for customer orders.
• Estimate and quote orders based on customer requirements.
• Project manage orders to ensure customer satisfaction.
• Attend departmental meetings for project updates.
• Handle customer complaints and inquiries professionally.

Skills

Communication skills

Microsoft Office proficiency

Project Management

Knowledge of POS/POP industry

Job description

Shift Pattern

Monday – Thursday 08:00 – 17:00 and Friday 08:00 – 15:00

Location

Our client has an exciting opportunity to join their fast-paced manufacturing company as an Account Manager. Our client, a specialist in manufacturing and powder coating steel components to the POS/ shop fit / Retail sectors, is seeking an individual to strengthen their Sales Team to assist with delivering a seamless service to their client base.

The successful individual will be tenacious, confident, resilient and a go-getter with the ability to use their own initiative to meet set KPI’s, targets and SLA’s.

The Benefits

• Genuine career opportunities
• Free onsite parking
• Forward-thinking company

The Role

• First point of contact for the customer, discuss their order in detail, recording the quotation accurately and ensuring attention to detail at all times
• Discuss options available to the customer (material, size, services)
• Estimating and quoting from initial to concept to design, leaving site
• Present the quote to the customer and secure the order
• Project manage each order to ensure the client is satisfied with the service received
• Attend regular meetings with the Head of Departments to ensure they are fully briefed on new projects and gain an update on the progress of current orders
• Resolve complaints and handle any enquiries that come in

Our Ideal Candidate

• Knowledge in the POS/POP industry is advantageous, however, not essential
• Proficient in all Microsoft packages
• A sound knowledge of POS / Retail industry, including the metalworking process
• Excellent communication skills with the ability to communicate at various levels
• Proactive individual who uses own initiative
• Highly organised and able to drive projects forward to completion
• Resilient and capable of resolving complaints in a professional manner
• Enthusiastic, motivated and driven to succeed
• Experience in Project Management would be advantageous; however, it is not essential