Account Manager

Electro-Spec, Inc.; Lexington (SC); On-site; USD 70,000 - 95,000; Full time

Job summary

Electro-Spec, Inc. is seeking an Account Manager to support its South Carolina operations, based on-site at the Lexington facility. You will be the first on-site contact for existing customers and drive growth through thoughtful account planning.

You will collaborate with Operations, Engineering, and Quality to meet customer needs, translate technical specs into actionable internal directions, and manage multiple programs with a proactive, hands-on approach.

Qualifications

• Experience in a customer-facing account management or sales support role in manufacturing.
• Ability to read and interpret technical specifications and drawings.
• Familiarity with ISO 9001, AS9100 and NADCAP quality standards.

Responsibilities

• Serve as the primary on-site contact for SC customers and respond promptly to inquiries and RFQs.
• Manage customer programs and work in progress, tracking orders through delivery.
• Partner with Operations, Engineering, and Quality to align requirements with plant capabilities.
• Develop and execute account plans to grow revenue with existing customers.
• Build relationships with customer supply chain and procurement managers.
• Communicate customer specifications and quality requirements to internal teams.
• Maintain accurate customer data in the ERP system.
• Collaborate with VP of Sales and Indiana site for load-sharing and consistency.
• Contribute to accountability and continuous improvement as SC site grows.

Skills

Account management

Customer relationship management

Cross-functional collaboration

ERP systems

Quality standards ISO 9001/AS9100/NADG

Reading technical drawings

Project management

Communication skills

Manufacturing processes

Education

Bachelor's degree in business, engineering, supply chain, or a related field

Tools

ERP software

Job description

Electro-Spec is seeking an Account Manager to support its South Carolina operations, based on-site at the Lexington facility. This role will serve as the first point of contact for existing customers at the site.

The ideal candidate is a consultative problem solver who works comfortably across functions. They will respond to customers, manage customer programs and work in progress, and partner closely with Operations, Engineering, and Quality to meet customer needs. Beyond day-to-day support, they will drive customer growth through thoughtful account planning. An understanding of manufacturing processes, materials (metals and plastics), and quality standards is a strong advantage.

This is a hands-on, customer-facing role for someone who is proactive and takes ownership. The Account Manager will report to the VP of Sales and will help establish a commercial presence at the South Carolina site, building on an established base of customer relationships.

DUTIES + RESPONSIBILITIES

• Serve as the primary on-site point of contact for Electro-Spec's South Carolina customers, responding promptly to inquiries, requests for quotations, and other requests.
• Service as the Voice of the Customer internally.
• Manage customer programs and work in progress, tracking orders from intake through delivery and communicating status proactively.
• Partner with Operations, Engineering, and Quality to align customer requirements, specifications, and schedules with plant capabilities.
• Develop and execute account plans that grow revenue with existing customers, identifying expansion opportunities across programs and product lines.
• Build strong relationships with customer supply chain and procurement managers and act as a trusted, consultative partner.
• Communicate customer technical specifications and quality requirements, such as ISO 9001, AS9100 and NADCAP, into clear direction for internal teams.
• Maintain accurate customer order, schedule, and account information in the company’s ERP system.
• Collaborate with the VP of Sales and the account managers at the Indiana facility to support load-sharing across sites and a consistent customer experience.
• Contribute to a culture of accountability and continuous improvement as the South Carolina operation grows.

SKILLS + EXPERIENCE REQUIRED

• Experience in a customer-facing account management, customer program management, or sales support role, preferably in a manufacturing environment.
• Working knowledge of manufacturing processes, with an understanding of materials (metals and plastics) and an interest in plating, including silver plating.
• Familiarity with quality standards such as ISO 9001, AS9100 and NADCAP, and the ability to read and interpret technical specifications.
• Familiarity with and the ability to read and interpret technical part drawings.
• Strong project and program management skills, with the ability to manage multiple customer programs and meet deadlines.
• Business savvy and able to see the bigger picture to identify new production opportunities with existing customers.
• Proven ability to work cross-functionally with Operations, Engineering, and Quality teams.
• Experience working with an ERP system.
• Consultative, problem-solving approach to customer needs, with strong attention to detail.
• Exceptional communication skills, with the ability to engage everyone from customer procurement teams to the plant floor.
• Energy, enthusiasm, and a willingness to learn and adopt new technology.
• Proactive self-starter who picks up the phone and thrives in a hands-on, fast-growth environment.
• A demonstrated commitment to the highest levels of ethics and integrity.

MANAGEMENT STYLE + BEHAVIORAL TRAITS

• Customer Focus: Responsive and dependable, with a sense of urgency in resolving customer needs. Consistent and disciplined in following process, while pragmatic with a high propensity for action.
• Ownership and Accountability: Takes full ownership of customer programs from intake through delivery, following up proactively and keeping commitments.
• Cross-Functional Collaboration: Builds productive partnerships with Operations, Engineering, and Quality, and keeps teams aligned around customer priorities.
• Proactive Communication: Keeps customers and internal teams informed with clear, timely updates, and is comfortable picking up the phone rather than waiting for issues to escalation.
• Problem Solving: Energetic with a "get-it-done" attitude. Approaches customer challenges in a consultative way, working with the team to find practical solutions.
• Adaptability and Learning: Curious and open to new tools and technology. Adjusts quickly to changing customer priorities and a growing organization.
• Ethics and Values: Adheres to a code of conduct with a moral compass focused on the highest level of integrity and ethics.

EDUCATION REQUIREMENTS

• Bachelor's degree in business, engineering, supply chain, or a related field preferred.
• Relevant manufacturing or quality experience may be considered in lieu of a formal degree.