Account Manager

Russell Tobin; Knoxville (TN); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A financial company is hiring Account Managers in Knoxville, TN. In this contract role, you will support product and service implementation for moderately complex client accounts, requiring strong client interaction and organizational skills. The position offers competitive pay and benefits, including healthcare and a 401(k) plan.

Benefits

Comprehensive healthcare coverage

401(k) retirement savings

Employee discounts with vendors

Qualifications

• 2-3 years of relevant experience in customer service, banking, or real estate.
• Proven success in roles requiring high client engagement.
• Excellent communication and organizational skills.

Responsibilities

• Coordinate onboarding and maintenance process for clients.
• Ensure timely documentation collection.
• Serve as main point of contact during implementation.

Skills

Attention to detail

Time management

Communication

Customer-focused mindset

Education

Associate's degree or equivalent experience

Bachelor’s preferred

Job description

1 day ago Be among the first 25 applicants

This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $19.00/hr

Direct message the job poster from Russell Tobin

Russell Tobin's client, a financial company in the US, is hiring Account Managers in Knoxville, TN.

Job Title: Account Manager (Contract)

Job Type: Contract

Category: Professional Services

Location:

• Training: On-site in Knoxville, TN (first month)
• Post-Training: Remote – Work from Home (Eastern Time Zone)

Work Hours: Monday to Friday, 8:00 AM – 5:00 PM EST

Pay Rate: $17/hr. -$19/hr.

Position Summary:

We are seeking two contract Account Managers to support the implementation and maintenance of products and services for moderately complex client accounts. This role involves a high level of client interaction via phone and email and requires the ability to navigate internal systems, understand procedures, and apply judgment when resolving exceptions.

The ideal candidate will demonstrate strong attention to detail, time management, and communication skills, along with a proactive, customer-focused mindset.

Key Responsibilities:

• Coordinate and execute the onboarding and maintenance process for clients.
• Ensure the timely collection of required documentation and completion of set-up specifications.
• Serve as the main point of contact during implementation, maintaining professional communication.
• Use sound judgment to manage exceptions or escalated client issues.
• Collaborate across teams to ensure a seamless client experience.

Requirements:

• Associate's degree or equivalent experience (Bachelor’s preferred).
• 2–3 years of relevant experience in customer service, banking, or real estate.
• Proven success working in roles requiring high client engagement.
• Excellent communication and organizational skills.
• Must be available for in-office training in Knoxville, TN for the first month.

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

• Industries

  Financial Services, Real Estate, and Banking

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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