Account Manager- Service/Repair (Oakland)

TK Elevator; San Leandro (CA); On-site; USD 73,000 - 105,000; Full time

Benefits offered by this job

Car allowance

Fuel card

Medical, dental, and vision coverage

401(k) Company match

Job summary

TK Elevator is seeking an Account Manager- Service/Repair in Oakland, CA to drive growth and manage a portfolio of service and repair accounts. The role emphasizes consultative selling, client satisfaction, and cross-functional collaboration with operations and the sales team.

Responsibilities include preparing service bids, nurturing relationships, and leveraging product knowledge and blueprints. A bachelor’s degree and 1 year of B2B sales are required, with Salesforce experience preferred.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Minimum 1 year of business-to-business sales experience is required.
• Strong attention to detail with proactive follow-up skills.
• Demonstrated success in a fast-paced environment.
• Outstanding ability to build and nurture relationships with customers, team members, and cross-functional colleagues.
• Excellent time management, organizational, and presentation skills.
• Salesforce experience (preferred).
• Ability to read and interpret architectural and/or blueprint/drawings (preferred).

Responsibilities

• Growth: Meet revenue and profit goals through customer service, knowledge, pipeline creation, and consultative selling.
• Account Management: Manage a multi-tiered client portfolio within an assigned territory and develop relationships.
• Knowledge: Use knowledge of company products, supplier information, and elevator code requirements.
• Sales: Prepare service contract bids and repair proposals based on proprietary software and surveys.
• Team Player: Collaborate with operations and sales teams to ensure rapid client communication.

Skills

Relationship building

Communication

Presentation skills

Client services

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Job description

Who we are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.

TK Elevator is currently seeking an experienced Account Manager- Service/Repair in Oakland, CA.

Account Managers support TK Elevator’s growth through business development, account management, consultative selling, and excellent client satisfaction. They focus on service accounts and repair work while serving as the primary point of contact for a portfolio of clients within an identified territory.

ESSENTIAL JOB FUNCTIONS:

• Growth: Meet revenue and profit goals through impeccable customer service, in-depth company and industry knowledge, capital campaign development, pipeline creation, and consultative selling techniques.
• Account Management: Manage multi-tiered client portfolio within an assigned territory. Develop and nurture successful client relationships through multiple sources, included a preliminary book of business.
• Knowledge: Utilize strong working knowledge of company products, supplier information, and elevator code requirements.
• Sales: Prepare service contract bids and repair job proposals based on proprietary software, cross-functional team support, blueprints, and equipment surveys.
• Team Player: Works directly with operations team, provides rapid client communication, and nurtures sales team relationships.

EDUCATION & EXPERIENCE:

• Bachelor’s degree or equivalent experience required.
• Minimum 1 year of business-to-business sales experience is required.
• Strong attention to detail with proactive follow-up skills.
• Demonstrated success in a fast-paced environment.
• Outstanding ability to build and nurture relationships with customers, team members, and cross-functional colleagues.
• Excellent time management, organizational, and presentation skills.
• Salesforce experience. (preferred)
• Ability to read and interpret architectural and/or blueprint/drawings. (preferred)

What makes us special

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Salary range: $72,500 - $105,000 plus monthly commission 0 – 10% based on product line and margins. The role offers a car allowance and fuel card.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverageOptional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Important note:

TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. We welcome applications from everyone we continously work towards an inclusive and barrier-free reality. Please do reach out to us and we will work on individual solutions tailored to you.

TKE – Move Beyond