Account Manager

Triton Metal Products; Island Park (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Performance bonuses

Disability coverage

HSA/FSA opportunities

401(k) with company match

Job summary

Triton Metal Products in Hamilton, IN is seeking an Account Manager to build and maintain strong customer relationships, manage orders, and coordinate APQP-driven launches. You will ensure accurate master data in ERP and translate forecasts into actionable production plans.

We value proactive communication, cross-functional collaboration, and disciplined delivery. This role emphasizes reliability, data integrity, and the ability to drive timely responses to customer needs in a manufacturing

Qualifications

• 3+ years in account management/customer service in manufacturing (metal fabrication/precision manufacturing preferred).
• Working knowledge of ERP/MRP systems and revision control.
• Familiarity with APQP / new product launch concepts; PPAP exposure a plus.
• Strong written/verbal communication, organization, and cross-functional coordination skills.
• Comfortable interpreting prints/specs and translating requirements into ERP/order notes.

Responsibilities

• Serve as the primary customer contact; maintain a consistent cadence of updates (open orders, risks, launches, issues).
• Enter Sales Orders accurately in ERP; coordinate Work Order creation and release per scheduling rules.
• Forecast management: collect and manage customer forecasts and translate into internal demand plans.
• APQP-based new product launches: contract review, documentation expectations, and cross-functional scheduling.

Skills

Customer service

Account management

ERP knowledge

Communication

Forecasting

Tools

ERP/MRP system

APQP

PPAP

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Account Manager

TRITON METAL PRODUCTS INC., Hamilton, IN, US

Account Manager

Company Overview:Triton Metal Products, a distinguished leader in the metal fabrication industry, is renowned for crafting precision metal components and structures. With a commitment to excellence and innovation, we take pride in delivering custom-made solutions that consistently exceed our clients' expectations. As we continue to expand our operations, we are seeking a detail-driven, consistent, reliable, and quality-focused individual to join our team.

Responsibilities:

• Customer expectations are clear, documented, and consistently met.
• Orders and master data are accurate (right part/revision/price/requirements).
• Forecasts are managed and translated into actionable internal demand plans.
• Launches are executed with disciplined APQP planning and cross-functional readiness.
• Delivery and quality issues are addressed quickly with transparent updates and closure

Customer communication & service

• Serve as the primary customer contact; maintain a consistent cadence of updates (open orders, risks, launches, issues).
• Respond quickly and professionally; set and meet clear next-step commitments.
• Run/participate in customer reviews (weekly check-ins, monthly forecast calls, QBRs as appropriate).
• Prepare quote information for estimating/engineering; ensure assumptions and lead times are clear.
• Track quote pipeline; follow up systematically to drive closure and communicate status internally.

Sales Order Entry & Work Order Creation

• Enter Sales Orders accurately and promptly in ERP: part, revision, quantities, dates, pricing, terms, ship-to, packaging, labeling, certifications, and special quality requirements.
• Initiate/coordinate Work Order creation and release process per scheduling rules.

Forecast management

• Collect and manage customer forecasts; reconcile changes (spikes/pulls/pushes/cancellations).
• Coordinate with Planning/Materials on capacity and material constraints; communicate impacts to customers early.

New product launch (APQP)

• Prepare new product launches using APQP discipline: contract review, documentation expectations, and customer schedule expectations.
• Facilitate scheduling cross-functional launch meetings

ERP master data/system setup (Items & Routers)

• Coordinate setup/maintenance of Items, Routers, BOMs (if applicable), revisions, standard times, outside processing steps, and customer-specific requirements.
• Ensure revision control and alignment to approved drawings/specs and quote assumptions.
• Monitor WIP and open orders; confirm priorities are reflected in the production plan.
• Escalate risks early (material, capacity, quality holds, outside processing delays) and coordinate recovery plans.
• Provide realistic ship dates backed by internal verification.
• Quarterback containment and communication during issues; coordinate corrective actions with Quality/Engineering/Operations.
• Maintain an issues log and ensure commitments are met through closure.

Behavioral expectations (how success is achieved)

• Proactive: communicates risks before they become problems; confirms requirements in writing.
• Responsive: acknowledges customer requests within hours, not days; provides next-step commitments.
• Positive & solution-oriented: offers options, not excuses; maintains calm professionalism under pressure.
• Ownership mindset: drives cross-functional follow-through and closes the loop.

Response-time standards (internal)

• Customer emails/calls: acknowledge within 2 business hours (sooner when possible).
• Delivery/quality escalation: acknowledge within 60 minutes during business hours.
• Quotes/feasibility: respond within 1 business day with answer or committed due date.

Qualifications:

• 3+ years in account management/customer service/sales support in manufacturing (metal fabrication/precision manufacturing preferred).
• Working knowledge of ERP/MRP, routings, work orders, and revision control.
• Familiarity with APQP / new product launch concepts; PPAP exposure a plus.
• Strong written/verbal communication, organization, and cross-functional coordination skills.
• Comfortable interpreting prints/specs and translating requirements into ERP/order notes.

Performance metrics (typical)

• Quote turnaround time and follow-up effectiveness (win rate / conversion)
• Issue response time and corrective action cycle time
• Forecast stability / alignment to capacity and material plans
• Performance & Attendance Bonuses
• Long and Short-Term disability coverage
• Critical illness, accident, hospital indemnity
• HSA and FSA opportunities
• 401(k) with company match after 60 days
• Paid Holidays & Vacation
• Personal Time
• Weekly Pay

*** This survey must be completed at the time of the application being submitted. ***

If you have any questions or issues, please call 260-488-1800.

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