Customer Account Manager - 1

AllClear Aerospace & Defense; Florida; On-site; USD 70,000 - 90,000; Full time

Job summary

AllClear Aerospace & Defense is looking for a Customer Account Manager to serve as the primary contact for assigned accounts in New York. The successful candidate will manage day-to-day account activities, including order processing and cross-functional collaboration. Ideal qualifications include a Bachelor’s degree, 3+ years of relevant experience, and skills in Microsoft Office and ERP systems. This full-time position involves providing exceptional customer service and ensuring compliance with company processes and laws.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 3+ years of sales account management or relevant work experience required.
• Familiarity with Microsoft Office Suite (Outlook, Excel, Word) required.

Responsibilities

• Serve as the primary customer contact for assigned accounts.
• Manage orders and resolve customer-related issues.
• Prepare compliant bids and responses to RFPs.
• Analyze reports from ERP to identify potential issues.
• Train team members on ERP system functionalities.

Skills

Analytical

Problem Solving

Customer Service

Interpersonal Skills

Oral Communication

Written Communication

Project Management

Technical Skills

Teamwork

Leadership

Education

Bachelor’s degree or equivalent experience

3+ years of sales account management or relevant work experience

Tools

Microsoft Office Suite (Outlook, Excel, Word)

ERP system

Salesforce CRM

Job description

Summary

The Customer Account Manager (CAM) is responsible for serving as the primary customer contact and conducting day‑to‑day account management and order processing in support of their assigned accounts/territory. This includes inside sales activity such as quoting, order processing and all aspects of the order management cycle. The CAM will communicate and coordinate cross‑functionally with internal departments such as Purchasing, Finance, Compliance, and Shipping to resolve problems and ensure successful order fulfillment, compliance with company processes and international laws and regulations. The CAM will deliver exceptional customer service by communicating customer requirements, updating customers on order status, and coordinating with internal teams to ensure on‑time delivery.

Job Type

Full‑time

Essential Duties and Responsibilities

• Primary customer contact for assigned accounts / territory
• Manage orders and resolve any customer / sales order‑related issues for assigned accounts / territory
• Manage the process of obtaining RFQs through to award‑winning
• Manage all RFQ, tender, and quotation activities with consistent follow‑up
• Prepare compliant bids by the customer due date
• Prepare responses to requests for proposals and bid materials
• Responsible for quoting any warranty issues for assigned accounts/territories
• Enter new customer and other sales data into the customer database
• Review and enter customer orders with a high level of complexity and volume, requiring decision‑making and prioritization capabilities
• Analyze reports from ERP to identify potential issues in executing orders on time
• Train other team members in all aspects of the ERP system related to performing the above requirements
• Coordinate cross‑functionally with internal departments as necessary to ensure order fulfillment
• Interface with OEM Business Manager(s) regarding day‑to‑day activities as required to support customer quote activity
• Facilitate all purchase activity and coordinate with Buyer(s) to expedite the process
• Obtain credit reference information for new customers as applicable
• Coordinate payment transactions from customers
• Coordinate export compliance requirements for international shipments
• Investigate and facilitate resolution of customer problems with deliveries and/or discrepancies with purchase orders
• Participate in cross‑functional teams to drive continuous process improvement
• Responsible for customer relationship management for assigned accounts/territory
• Maintain customer relationships to generate repeat business opportunities
• Understand the procurement system of assigned accounts /territory
• Manage sales pipeline and provide monthly updates to leadership
• Coordinate sales orders and related activities with the sales order flow process
• Ensure seamless execution of sales strategy
• Assist with the preparation of customer presentations
• Support preparation for customer visits and/or tradeshows
• Understand and perform functions in accordance with AS9120 and ISO9001 Standards

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics.
• Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and within budget; manages project team activities.
• Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; continually builds knowledge and skills; shares expertise with others.
• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments.
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; reads and interprets written information.
• Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts team success above own interests; supports everyone's efforts to succeed.
• Visionary Leadership – Inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
• Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
• Delegation – Delegates work assignments; matches responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
• Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; influences actions and opinions of others; accepts feedback from others; gives appropriate recognition.
• Managing People – Includes staff in planning, decision‑making, facilitation, and process improvement; takes responsibility for subordinates' activities; makes staff available; provides regular performance feedback; develops subordinates' skills and encourages growth; fosters quality focus; improves processes, products, and services.
• Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Business Acumen – Understands business implications of decisions; displays orientation to profitability; aligns work with strategic goals.
• Cost Consciousness – Works within approved budget; develops and implements cost‑saving measures; contributes to profits and revenue; conserves organizational resources.
• Diversity – Demonstrates knowledge of Equal Employment Opportunity policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment‑free environment; builds a diverse workforce.
• Ethics – Treats people with respect; keeps commitments; inspires trust; works with integrity and ethically; upholds organizational values.
• Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; respects affirmative action and diversity.
• Strategic Thinking – Develops strategies to achieve organizational goals; understands organization’s strengths and weaknesses; identifies external threats and opportunities; adapts strategy to changing conditions.
• Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning; includes appropriate people; makes timely decisions.
• Motivation – Sets and achieves challenging goals; demonstrates persistence; measures self against standard of excellence; takes calculated risks.
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes schedules; develops realistic action plans.
• Professionalism – Approaches others tactfully; reacts well under pressure; respects others; accepts responsibility; follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness; improves performance; monitors own work.
• Quantity – Meets productivity standards; completes work timely; increases productivity; works quickly.
• Safety and Security – Observes safety procedures; reports unsafe conditions; uses equipment properly.
• Adaptability – Adapts to changes, manages competing demands, changes approach to fit situation; deals with changes and delays.
• Attendance/Punctuality – Consistently at work and on time; covers responsibilities when absent; arrives on time.
• Dependability – Follows instructions; responds to management; takes responsibility; keeps commitments; works long hours when necessary.
• Initiative – Volunteers; self‑development; seeks responsibilities; takes actions; seeks opportunities.
• Innovation – Original thinking; resourcefulness; generates suggestions; develops innovative approaches; presents ideas engagingly.

Education and Experience

• Bachelor’s degree or equivalent experience preferred
• 3+ years of sales account management or relevant work experience required

Technical Skills

• Microsoft Office Suite (Outlook, Excel, Word) – familiarity required
• ERP experience preferred; Quantum experience a plus
• Salesforce CRM experience preferred

Language Skills

• Fluent in English
• Foreign language skills desirable
• Ability to read, analyze, and interpret general business information
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from managers

Mathematical Skills

• Average / Above average
• Able to work with basic mathematical concepts (addition, subtraction, multiplication, division)
• Able to apply fractions, percentages, ratios, and proportions to practical situations

Work Environment

• Traditional office environment
• Includes attached warehouse environment

Physical Demands

• Customary physical demands for the office environment
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Travel

• Travel is not regularly required, but periodic travel may be required as deemed necessary to perform this job