Landscape Maintenance Account Manager

Kaizen Lab Inc.; Georgetown, Northern (MA, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Medical & dental insurance

401(k) with company match

Paid vacation

Paid holidays

Training program

Career growth

Leadership role

Job summary

ND Landscape Services, a full-service landscaper serving the North Shore and Metro North area since 1980, seeks an experienced Landscape Maintenance Account Manager who can keep clients happy, crews on track, and properties looking their best.

This role blends relationship-building with operations leadership—visiting sites, reviewing budgets, preparing proposals, and guiding snow and ice management programs as needed.

Qualifications

• Experience in landscape account management or operations.
• Proven ability to manage budgets, schedules, and teams.
• Strong customer-service and relationship-building skills.
• Willingness to travel to client properties.
• Valid driver’s license.
• Proven sales mindset and ability to identify opportunities.

Responsibilities

• Build strong relationships with customers and serve as their primary point of contact.
• Regularly visit properties to review service quality and identify improvements.
• Coordinate with production teams to ensure work is completed on schedule and within budget.
• Lead, coach, and hold team members accountable for performance and quality.
• Monitor budgets, labor efficiency, gross margins, and other metrics.
• Identify enhancement and additional-service opportunities for value growth.
• Prepare proposals and follow up with clients to meet sales goals.
• Manage contract renewals and support retention efforts.
• Oversee work orders, invoicing, and account documentation.
• Resolve customer concerns quickly with a solutions-focused approach.
• Play a key leadership role in the snow and ice management program.

Skills

Landscape industry

Account management

Sales-driven

Leadership

Budgeting

Communication

Field travel

Job description

ND Landscape Services has been providing full-service landscaping throughout the North Shore and Metro North area since 1980. We are looking for an experienced Landscape Maintenance Account Manager who knows how to keep clients happy, crews on track, and properties looking their best.

This is not your typical desk job. One day, you may be meeting with a client to discuss ways to improve their property; the next, you could be performing site audits, reviewing budgets, preparing proposals, or helping customers navigate a snow event. This role is equal parts relationship builder, salesperson, operations leader, and problem-solver—so no two days are exactly the same.

If you have landscape industry experience, enjoy building strong customer relationships, and know how to turn ideas into results, we would love to hear from you.

What You’ll Do

• Build strong relationships with customers and serve as their primary point of contact.
• Regularly visit properties to review service quality, identify concerns, and recommend improvements.
• Coordinate with production teams to ensure work is completed safely, efficiently, on schedule, and within budget.
• Lead, support, and hold team members accountable for performance, quality, and customer-service expectations.
• Monitor budgets, labor efficiency, gross margins, and other key performance metrics.
• Identify enhancement and additional-service opportunities that improve the property and provide value to the customer.
• Prepare proposals and follow up with clients to help meet sales goals.
• Manage contract renewals and help maintain strong customer-retention rates.
• Oversee work orders, contract completion, invoicing, and account documentation.
• Help resolve customer concerns quickly, professionally, and with a solutions-focused approach.
• Play a key leadership role in the company’s snow and ice management program.

What We’re Looking For

• Landscape industry experience is required.
• Previous account management, operations, production management, or leadership experience.
• Strong customer-service and relationship-building skills.
• The ability to lead, coach, and hold team members accountable.
• Experience managing service schedules, crews, budgets, and production goals.
• A sales-focused mindset with the ability to identify opportunities and confidently recommend additional services.
• Strong organizational skills and the ability to manage multiple accounts and priorities.
• Comfort reviewing financial information, including budgets, gross margins, and labor performance.
• Clear and professional written and verbal communication skills.
• A detail-oriented approach with a sense of urgency and follow-through.
• Valid driver’s license and the ability to travel regularly to customer properties.

What We Offer

• Competitive compensation based on experience.
• Full-time, year-round employment.
• Company vehicle.
• Medical and dental insurance.
• 401(k) with company match.
• Paid vacation and paid holidays.
• Training, technology, and support to help you succeed.
• Opportunities for professional growth and advancement.
• A leadership role with the ability to make a real impact on our customers, employees, and company.
• A team that works hard, supports one another, and takes pride in delivering great results.

About ND Landscape Services

Our mission is simple: To drive the highest standard of landscape management.

Our Core Values guide how we work, how we serve our customers, and how we build our team. We are:

• Committed to professionalism and integrity.
• Passionate about continuous improvement.
• Dedicated to creating win-win relationships to achieve excellence.
• A systems-driven company.
• Focused on operating with a sense of urgency.