Account Manager

GW Home Solution; Cleveland (OH); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, Vision Benefits

401k with Company Match

Paid Time Off

Company Uniforms Provided

Employee Appreciation Events

Job summary

GW Home Solution is seeking an experienced Account Manager in Cleveland, OH. This role focuses on landscaping and property maintenance, requiring strong client relationship management skills. Ideal candidates will have a minimum of 3 years' experience and the ability to effectively communicate with clients.

In this full-time position, you’ll be the primary contact for maintenance clients, managing relationships and identifying enhancement opportunities. The offer includes a competitive salary and benefits like health insurance and a 401k match.

Qualifications

• Minimum 3+ years of experience in landscaping or related industries.
• Strong understanding of landscaping operations and seasonal maintenance.
• Ability to build trust and maintain long-term client relationships.

Responsibilities

• Serve as the primary contact for landscape maintenance clients.
• Conduct site visits to assess property conditions.
• Identify and sell landscape enhancement opportunities.
• Prepare and present estimates for enhancement work.
• Collaborate with production teams to ensure service quality.

Skills

Landscaping knowledge

Client relationship management

Organizational skills

Communication skills

Problem-solving skills

Tools

CRM systems

Microsoft Office

Estimating/project management software

Job description

Pay Range: $60,000 – $70,000 base salary + commission, earning potential 100k+ annually
Job Type: Full-time
Work Location: In person

Job Summary:

Ground Works Land Design is seeking an experienced Account Manager with a strong background in landscaping, property maintenance, and client relationship management. This is not an entry‑level role. We are looking for someone who understands the landscaping industry, can confidently communicate with both residential and commercial clients, and can help drive long‑term customer retention and growth.

This individual will serve as the primary point of contact for maintenance clients while also identifying enhancement opportunities and helping ensure projects are executed at a high level. The ideal candidate is organized, proactive, relationship‑driven, and understands the day‑to‑day realities of landscaping operations.

If you are passionate about landscaping, enjoy building relationships, and thrive in a fast‑paced environment — we want to speak with you.

Duties / Responsibilities:

• Serve as the primary point of contact for landscape maintenance clients and maintain strong long‑term relationships.
• Conduct regular site visits to assess property conditions, quality standards, and client satisfaction.
• Identify and sell landscape enhancement opportunities including mulch, plantings, drainage, lighting, turf, hardscape repairs, and seasonal improvements.
• Prepare and present estimates and proposals for enhancement work in a timely manner.
• Collaborate closely with production managers, foremen, and design teams to ensure services are delivered efficiently and professionally.
• Manage client expectations, resolve concerns, and maintain a high level of communication throughout the season.
• Monitor account profitability, renewal opportunities, and service quality.
• Maintain accurate CRM documentation and account notes.
• Assist with snow and ice management communication during winter operations as needed.
• Represent Ground Works Land Design professionally in the field and within the community.

Qualifications:

• Minimum 3+ years of experience in landscaping, property maintenance, account management, or related outdoor service industries.
• Strong understanding of landscaping operations, plant material, seasonal maintenance, and enhancement services.
• Previous experience working for a landscaping or outdoor living company strongly preferred.
• Ability to build trust and maintain long‑term client relationships.
• Strong organizational, communication, and problem‑solving skills.
• Ability to work independently while managing multiple accounts and priorities.
• Experience with CRM systems, Microsoft Office, and estimating/project management software preferred.
• Valid driver’s license with clean driving record required.

Why You’ll Love Working Here:

• Base Salary Plus Commission
• Health, Dental, Vision, Short/Long Term Disability Benefits
• 401k with Company Match
• Paid‑Time Off and Paid Holidays
• Company Uniforms Provided
• Company Clothing Store with Free Annual Credits
• Employee Appreciation Events & Happy Hours

Physical Requirements:

• Ability to sit, stand, or walk for extended periods of time
• Ability to lift 25 lbs

About Us:

Ground Works Land Design is an award‑winning landscape design and construction company serving the Greater Cleveland area. We take pride in delivering exceptional craftsmanship and fostering a strong team culture. Our employees enjoy appreciation events, after‑work cookouts, happy hours, and seasonal gatherings throughout the year.

Ground Works Land Design is an equal opportunity employer committed to creating an inclusive workplace for all employees.