Account Manager

Lawn Management Company; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Annual incentive pay

Bonus

Job summary

Lawn Management Company in Southeast Houston is seeking a Landscape Account Manager to serve as the primary liaison between our customers and operations and management teams. You will monitor project timelines, resolve issues quickly, and sell enhancements, renew contracts, and assist with invoicing while walking job sites with crews.

Reporting to the Branch Manager, you will set project timelines, supervise crew schedules, and ensure expenditures stay within budget.

Qualifications

• 2 years' customer service experience required.
• Bachelor's degree in horticulture or related field is a plus.
• Valid Driver's License with clean record and ability to pass screenings.
• Comfortable using computers and technology.

Responsibilities

• Serve as liaison between customers and operations and management.
• Proactively build relationships with clients to ensure satisfaction and expand services.
• Continuously update the customer database.
• Handle requests and questions and ensure timely resolution.
• Process orders for materials, schedule work, and follow up with customers.
• Meet with Crew Leaders to monitor budgets and properties needing attention.
• Conduct routine site visits and inspections.

Skills

Strong communication

Customer service

Tech literacy

Education

Bachelor's degree in horticulture or related program

Job description

Lawn Management Company (LMC) is searching for a Landscape Account Manager to serve as a liaison between our customers and operations and management teams in Southeast Houston. Reporting to the Branch Manager, this position will be the main point of contact for our customers, will routinely check job sites, communicate about project timelines and progress, and work to resolve any problems quickly. The Account Manager will also sell in enhancements, renew ongoing contracts, work on budgets, and assist in resolving any past due invoicing. To ensure operational efficiencies, this role will walk through and inspect job sites with crew leaders and members. They will also set project timelines and schedules of the crews and monitor the performance on job site.

This is a Full-time, benefit eligible position. In addition to receiving a base pay, this role qualifies for annual incentive pay, bonus and a company vehicle.

LMC is a company steeped in well developed values and is ready and willing to invest in our employees and support a long-term career path for those that join us!

Responsibilities

• Serves as liaison between crew and customer and customer and company management
• Proactively builds relationships with clients to ensure satisfaction with current services as well as to generate opportunities for expansion of services
• Continuously updates customer database
• Handles all requests, problems and/or questions and ensure resolution to such
• Completes orders for job materials, ensures work is scheduled and completed, and performs follow up with customers
• Meets with Crew Leaders to ensure crews are working within budgeted hours and address any properties that need specific attention
• Completes routine site visits and schedules inspections

Qualifications

• 2 years' customer service experience is required; bachelor's degree in horticulture or related program is a plus
• Valid Driver's License with clean driving record and ability to pass pre-employment background and drug screening
• Strong communication skills with an ability to easily build rapport and long-term relationships
• Comfortable using computers and other forms of technology is needed
• Shares in company values and can demonstrate those in the field

About LMC:

Since 1980, Lawn Management Company has been recognized as a leader in commercial landscape management in the greater Houston, Texas region. Simply put, no one else delivers service and value like we do! LMC offers comprehensive commercial landscape services. From planning and design to installation, management, and irrigation. We welcome employees to grow with us and have a long-term career by providing on-going training and professional advancement opportunities.

We offer competitive pay, comprehensive benefits package, retirement savings plan, paid time off and company car, cell phone and computer.

#INDLMC